Logistics Planning & Customer Service Team Leader

Position: Logistics Planning & Customer Service Team Leader
Logistics Planning & Customer Service Team Leader

Cement & Packed Products Business - Office Based

Are you a strategic logistics leader ready to shape a high‑impact, centralised function at the core of our operations? We’re looking for a proactive and forward‑thinking manager to build and lead our Planning & Order Taking team.

This is your opportunity to drive innovation, enhance our customer experience, and deliver real improvements across our logistics network.

If you thrive in a dynamic environment, enjoy solving complex challenges, and want to make a tangible difference, we’d love to hear from you.

What You’ll Be Doing

Build and lead a new centralised planning and order‑taking function, setting the vision and driving best practice.
Define and implement logistics excellence across processes, technology, systems, and automation.
Optimise routing, scheduling and load planning to enhance delivery performance and reduce cost.
Ensure robust and compliant order‑taking processes, preventing load contamination and minimising operational risk.
Collaborate closely with internal teams to align transport plans with supply chain and customer requirements.
Embed a culture focused on delivering excellent customer service
Ensure a Continuous Improvement process exists to maintain excellent customer service
Manage performance of transport providers, including both own‑fleet and third‑party hauliers.
Drive key delivery metrics, including OTIF (On Time In Full).
Resolve service issues and implement long‑term solutions to maintain excellent customer satisfaction.
Lead continuous improvement initiatives to increase reliability, efficiency, and service quality.
Build strong relationships with hauliers, logistics partners and customers.
Create a seamless, positive customer experience through efficient order handling and communication.
Manage all communications into the Logistics Control Tower, ensuring SLA adherence.
Work cross‑functionally to align goals, priorities and performance expectations.

What You’ll Bring

A pragmatic, resilient mindset with a structured approach to problem‑solving
Strong working knowledge of relevant road transport legislation
Clear, confident communication skills
A passion for continuous improvement and great customer service
Excellent numeracy, literacy, and attention to detail

Experience with logistics planning tools and systems
Strong stakeholder management and relationship‑building abilities
A customer‑first mindset with a focus on adding value
Ability to collaborate, influence and drive positive change
A commitment to developing, leading and motivating a high‑performing team

Your Functional Strengths

Proven experience leading a centralised logistics planning or order‑taking team
Proven experience in managing a customer service or logistics order taking team
Demonstrable capability of leading large teams
An inquisitive approach to always wanting to drive improvements

Experience of continuous improvement methodologies
Deep understanding of logistics planning systems, routing tools, and end‑to‑end processes

Experience & Qualifications (Desirable)

Business degree or equivalent experience
Transport Certificate of Professional Competence (CPC)
Chartered Membership of the Chartered Institute of Logistics & Transport (CMILT)
If you’re ready to shape the future of our logistics capability and lead a function that truly makes an impact, we’d love to hear from you.

Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

Bonus scheme
Enhanced holiday entitlement
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice
Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
Training and development opportunities

Tarmac is committed to being a Forces‑friendly employer.

If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Ready to build your future?

Click ‘Apply’ to get started.

Please note:

we sometimes close roles early due to high interest, so don’t wait too long!

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Tarmac Trading Limited