Service Manager - MHFS

SERVICE MANAGER – MENTAL HEALTH FLOATING SUPPORT – DONCASTER

Location:

DN5 4HZ

Salary: £34,980.00 per annum

Contract Type:
Full-time, Permanent

Main

Purpose:

To lead and manage the Mental Health Floating Support service and the supported living service at Morley Road, ensuring high-quality, person-centred support and effective housing management in accordance with Target Housing policies, procedures, contractual requirements and relevant legislation.

• Lead, manage, and motivate the service team, ensuring staff are supported, developed, and equipped to deliver high-quality services.
• Oversee day-to-day service delivery, ensuring performance against KPIs, contractual requirements, quality standards, and organisational objectives.
• Take overall responsibility for service planning, performance monitoring, and continuous improvement.
• Ensure effective supervision, appraisal, training, and development of staff, addressing performance or conduct issues appropriately.
• Monitor staffing levels, rotas, sickness, annual leave, and service cover to ensure the service operates effectively.
• Lead on audits, quality assurance, compliance, and action planning, ensuring recommendations are followed through within agreed timescales.
• Oversee referrals, assessments, allocations, tenancy sustainment, risk management, safeguarding, and support planning.
• Ensure service users receive appropriate support and are effectively signposted to health, social care, housing, and other relevant services.
• Develop and maintain effective relationships with commissioners, local authorities, mental health services, partner agencies, and other stakeholders.
• Represent Target Housing at partnership, multi-agency, referral, and other relevant meetings.
• Monitor service user outcomes, engagement, support uptake, and tenancy sustainment, ensuring accurate records and appropriate reporting.
• Lead on responding to complaints, incidents, safeguarding concerns, and other service issues, ensuring appropriate investigation, recording, and learning.
• Ensure effective Health & Safety management across the service, including compliance with relevant policies, legislation, and organisational procedures.
• Ensure staff understand and comply with relevant housing, care, mental health, safeguarding, equality, and health and safety legislation and good practice.
• Support community outreach and early intervention initiatives, particularly in relation to mental health services and access to appropriate housing.
• Promote a strengths-based, recovery-focused, and person-centred approach to supporting vulnerable adults.
• Manage and resolve tenant, neighbour, and stakeholder concerns in line with organisational policies and procedures.
• Ensure the service operates within agreed budgets and resources, identifying and addressing areas of financial or operational risk.
• Prepare reports, performance information, and other documentation for internal management, commissioners, and external stakeholders as required.
• Act as an ambassador for Target Housing, promoting the organisation's values and maintaining positive relationships with service users, colleagues, partners, and the wider community.
• Identify opportunities for service development and improvement and lead or contribute to relevant projects and initiatives.
• Perform other duties as required to support the aims and objectives of Target Housing.

• Experience of managing or supervising services supporting vulnerable adults, ideally including people with mental health needs.
• Experience of leading, motivating, and developing staff teams.
• Knowledge and understanding of mental health, capacity, care, safeguarding, and housing legislation and best practice.
• Experience of working with external agencies, commissioners, local authorities, health services, and other stakeholders.
• Strong understanding of risk management, safeguarding, quality assurance, and service improvement.
• Strong people and project management skills, with the ability to manage competing priorities and meet deadlines and KPIs.
• Excellent communication, interpersonal, and report-writing skills.
• Ability to use initiative, exercise sound…