Operations and Projects Manager

Operations and Projects Manager

Location
:
Doncaster (with regular travel across our offices and community delivery locations)

Salary
: £36,000 per annum

Hours
: 37 hours per week

Contract
:
Permanent

Closing date
: 18/09/26

Lead People. Deliver Projects. Drive Performance.

Citizens Advice Doncaster Borough is growing.

As we continue to expand our services and deliver an increasing portfolio of funded projects, we are creating an exciting new role that will sit at the heart of our organisation.

We're looking for an experienced, organised and people-focused Operations and Projects Manager to help ensure our services, projects and teams perform at their very best.

This is a key management role that will provide operational oversight across the organisation, supporting the successful delivery of projects, leading staff performance and ensuring our services remain efficient, effective and focused on delivering positive outcomes for local people.

Working closely with the Senior Management Team, you'll help turn strategic priorities into operational reality, allowing senior leaders to focus on organisational development, partnerships and future growth.

If you enjoy leading people, solving problems, improving performance and making things happen, we'd love to hear from you.

This is a varied and highly visible role that combines project management, people management and operational coordination.

You will be responsible for ensuring that funded projects remain on track, contractual targets are achieved and services are delivered safely, effectively and to a consistently high standard.

You'll act as the key link between frontline teams and senior management, providing guidance, support and direction to advisers while ensuring senior managers have clear oversight of performance, risks and opportunities.

Success in this role will be measured not only by the achievement of project outcomes and milestones, but also by the development of high-performing teams and the smooth operation of our advice services across Doncaster.

People are at the centre of everything we do.

You will provide direct line management to advisers and project staff, creating a culture that is supportive, accountable and focused on continuous improvement.

Responsibilities will include:

• Conducting regular one-to-one meetings, supervision sessions and performance reviews.
• Supporting staff wellbeing and professional development.
• Identifying training and development needs.
• Monitoring performance and productivity.
• Managing performance concerns constructively and fairly.
• Supporting recruitment, induction and onboarding activities.
• Building confident, engaged and high-performing teams.

Our funded projects are critical to the support we provide to local communities.

You will take a key role in ensuring projects achieve their objectives, meet contractual requirements and deliver value for funders and stakeholders.

Responsibilities will include:

• Monitoring performance against targets, outputs, outcomes and milestones.
• Tracking key performance indicators and service delivery measures.
• Producing regular reports and performance updates for our funders and senior management Team.
• Identifying risks, barriers and areas of underperformance.
• Escalating significant risks and recommending solutions.
• Supporting project mobilisation, implementation and continuous improvement.
• Working with colleagues to ensure project activity remains focused and on track.

You will play a key role in ensuring the smooth day-to-day operation of our services.

Responsibilities will include:

• Acting as the first point of contact for operational staff queries.
• Supporting…