Operations Manager

We’re seeking an experienced, Operations Manager to join our Customer Fulfillment team. You’ll operate out of one of our dynamic Fulfillment Centers: these sit at the heart of Amazon’s world-class, rapidly growing business. They’re where we manage our fast-moving inventory; they’re also where we developed our smart, industry-leading workflows.

We’re seeking an experienced, Operations Manager to join our Customer Fulfillment team. You’ll operate out of one of our dynamic Fulfillment Centers: these sit at the heart of Amazon’s world-class, rapidly growing business. They’re where we manage our fast-moving inventory; they’re also where we developed our smart, industry-leading workflows.

As an Operations Manager, you’ll deliver inspiring, supportive leadership for the teams you manage. But at the same time, you don’t shy away from rolling up your sleeves and getting involved whenever necessary.

You’ll be directly responsible for managing a team of Area Managers and their direct reports: meanwhile, you will report to the Senior Operations Manager of your Fulfillment Center. The quality of your leadership is key to success in this role: you’ll motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business.

Another key aspect of your role will be to lead on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you manage. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.

Your role will be pivotal in the overall management, control, organisation and direction of either Outbound, Inbound or Customer Returns operational areas of your FC. Your responsibilities will include, amongst others:

• Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
• Become a subject matter expert on specific, larger-scale processes and activities within FCs, such as 5S audits,
• In your inventory control and systems environment, you’ll manage timely data collection, updating operations metrics on an hourly basis,
• Therefore, you’ll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure an excellent customer experience,
• Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,
• Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network,

You’ll lead a shift at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.
A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

Customer Fulfilment or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging…