Order Management Team Leader

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Competitive salary based on skills and experience

Working Hours:

37.5

Location:

Doncaster

Closing Date:

05/12/2026

Job Category:

Office Based Roles

Region / Division:

Group Functions

Brand:

DFS Group

At DFS Group, we're proud to help people create spaces they love to live in. We're home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission.

Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.

Whether you're supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we're proud of.

When you're part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It's a place where people stay because they feel valued, and find room to grow because they're challenged.

As the Order Management Team Leader, you will lead, coach, and develop a team of specialists to oversee financial transactions, customer order balances, and refund processes while ensuring compliance with established business policies.

You will manage group IFC settlements and month-end close activities, monitor SLAs and KPIs, and drive process standardisation across brands to foster a culture of accountability and continuous improvement. Additionally, you will serve as the main point of contact for internal stakeholders in Finance, Financial Services, and Audit, ensuring strong collaborative relationships and standard service delivery

Leading, training, and upskilling the team to build capability, improve technical knowledge, and support Personal development plans (PDP’s). Allocate resources effectively to ensure key tasks, operational priorities, and deadlines are achieved.

Reviewing and reporting including aging on customer balances to ensure the team and business are following agreed procedures

Overseing the customer refund process to ensure we are working effectively and accurately

Managing the IFC settlement process across the group, ensuring any issues are flagged to relevant parties in a timely manner and action is being taken

Managing relevant month end close activities

Drive standardisation - identify changes to process to align brands and remove 'brand separation of the team and process

Monitoring , reviewing and reporting on service level agreements (SLAs) and key performance indicators (KPIs)

Leading and driving within the team the culture of accountability, collaboration, and continuous improvement

Identifying growth opportunities, assessing performance, and actively participating in professional development initiatives.

Acting as a key point of contact for internal stakeholders, building strong, effective relationships with Finance, Financial Services, Audit and other internal teams

Leadership and development of a team including running effective 1;1’s, team meeting and performance discussions

Proficient in G suite and ability to prepare and present data to support activities

Experienced in resolving queries and producing regular reporting to update stakeholders

Experience of payment and banking platforms advantageous

Strong demonstrable experience of process improvement and supporting new technologies and/or system changes

Broad understanding of financial controls and compliance

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