Switchboard Operator

Switchboard Operator

The closing date is 26 February 2026.

You will join the team working on a busy switchboard providing a comprehensive 24‑hour service to the Trust. Shift patterns include working weekends and bank holidays. There will be opportunities for the post holder to work additional shifts when they are available. You will need to demonstrate a high degree of commitment, the ability to work under pressure, be able to work effectively with minimum supervision and communicate easily with patients, visitors and staff.

Previous experience operating a telephone or contact centre system is desirable, preferably within the NHS or a critical service environment. Computer literacy and customer care skills are essential. Full training will be provided as appropriate. Two of the successful candidates will be based at the Bassetlaw site and two at Doncaster Royal Infirmary to cover the above vacancies. However you could be asked to work at any location within the Trust.

Demands on the service may require changes in hours of work or base.

The post holder will be responsible, working in conjunction with the other Switchboard Operators, or alone (dependent on the shift), for the provision of a comprehensive switchboard service to internal and external callers at Doncaster Royal Infirmary, Bassetlaw Hospital, Montagu Hospital and Retford Hospital.

Shift times for these vacancies cover a 24 hour period 7 days a week consisting days, lates and night shifts.

DBTH is one of Yorkshire's leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under‑represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice schemes
• Discounts on restaurants, getaways, shopping and finance through external providers

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please follow the link UK Visas and Immigration -  Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

• Good level of education including English and Maths or equivalent qualification or experience
• Evidence of recent learning
• Commitment to personal development

• Previous experience of dealing with members of the public
• Excellent customer care skills
• Worked in Hospital/Health Service setting
• Experience of working in a busy switchboard or call centre

• Ability to work within a team
• Ability to work under pressure
• Capable of dealing with emotional and stressful…