Inside Sales Executive

Key Responsibilities Customer Engagement & Growth

• Proactively contact existing and prospective customers via telephone to generate new business opportunities
• Manage and grow a portfolio of named accounts
• Build rapport quickly with customers to understand their requirements and identify sales opportunities
• Identify and pursue new business opportunities through prospecting activities

• Conduct outbound calling campaigns to generate new enquiries and opportunities
• Follow up marketing leads and inbound enquiries in a timely manner
• Promptly follow up all quotes with the customer, handling objections confidently to close the deal.
• Maintain a consistent pipeline of opportunities to support team revenue targets
• Identify opportunities to upsell and cross-sell services

• Collaborate with technical, operational, and commercial teams to align resources and capabilities with customer needs.
• Manage customer issues should they occur; working with operations, technical and quality teams to provide timely resolution
• Contribute to a positive, high-performance team culture within the sales office

• Achieve daily, weekly, and monthly KPIs including revenue, opportunities won, opportunities created, meetings and calls
• Accurately record all customer interactions, opportunities, and activities within CRM
• Maintain high levels of organisation and activity to manage multiple live opportunities
• Participate in team meetings, training, and sales performance reviews

• Highly proactive; continually seeks out new opportunities for growth rather than waiting for leads to come to them
• Self-motivated with a strong desire to succeed in a target-driven sales environment
• Confident and professional telephone manner with excellent communication skills
• Resilient and tenacious; able to handle rejection and remain motivated
• Strong listening skills with the ability to identify customer needs and respond effectively
• Results-driven mindset with a focus on achieving and exceeding KPIs
• Well-organised with the ability to manage multiple tasks and priorities
• Team player who contributes positively to team performance and culture

• Previous experience in a sales, telesales, or customer service role
• Experience working in a high-volume outbound calling environment
• Familiarity with CRM systems and sales processes
• Exposure to the infrastructure, construction, or technical services sector (desirable but not essential)