Floating Support Worker

Floating Support Worker

Job Title:

Floating Support Worker
Contract Type:
Permanent
Salary: £28,031.56 per annum

Working Hours:

Full Time – 37.5 Hours
Working Pattern:
Working shifts between Monday to Sunday 07:30 - 22:00

Location:

Garnham House, Doncaster

You will work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts customers first, empowering them to achieve their goals and aspirations. You will also be required to work in the community and visit customers in their own homes. The customers you work with will be facing challenges and may be at risk of becoming homeless.

• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• An understanding of the current UK Benefit System and working knowledge of Universal Credit.
• Team player with a caring, empathetic, flexible and resilient, can-do attitude.

At Riverside we are a housing association that enhances everyday life for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

• Co‑produce bespoke support plans that enable customers to sustain their tenancy, involving key stakeholders where appropriate.
• Lead the organisation and delivery of scheduled reviews of support and risk plans or following an incident/significant change in a customer’s circumstances.
• Engage customers to meet agreed outcomes and develop independent living skills.
• Assist customers with day‑to‑day support and tenancy‑related matters.
• Identify and promote opportunities for employment, education and training and support customers to remove barriers.
• Support customers who may be living in temporary accommodation to be tenancy‑ready and sustain tenancy.
• Signpost customers to appropriate external support services, including food banks and community resources.
• Support customers to maintain financial independence through budgeting plans.
• Assist with sign‑posting for debt advice, financial statements and negotiating with third parties where necessary.
• Support and monitor customers’ healthcare needs, encouraging appropriate contact with professionals.
• Ensure the safety of customers by following safeguarding procedures, recognising and acting on risk.
• Record and update factual customer information on the digital platform.

• Facilitate the referral process into the service and assess potential new customers.
• Work with local authority, social and private rented housing to identify suitable accommodation.
• Carry out housing support assessments for vulnerable customers and link into support services.
• Provide initial tenancy related support and advice to tenants.
• Advise and advocate on behalf of customers.
• Develop and maintain local partnerships to provide holistic support.
• Record and update accurate customer and statistical information.

• Work flexible hours to meet customer and business needs.
• Travel to customers’ homes within the geographical area.
• Use the Lone Worker system as necessary.
• Ensure customers are safe at all times, following policy and procedure.
• Deliver your role in line with Riverside values.
• Participate in team meetings, supervisions and reflective practice.
• Undertake regular training and development.
• May be required to undertake additional duties.

Riverside is a Disability Confident Employer and offers a Guaranteed Interview Scheme for disabled applicants. The minimum requirements must be met for a guaranteed interview. We value diversity and inclusivity.

• Understanding of barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• Understanding of the UK Benefit System and working knowledge of Universal Credit.
• Team player with caring, empathetic, flexible and resilient attitude.
• Excellent time management and communication skills.
• Demonstrable initiative and confidence to act on decisions.
• Competent administrative and IT skills, able to produce reports and communications.

• Knowledge of psychological or trauma‑informed approaches.
• Experience working in challenging environments, planning and prioritising tasks.
• Knowledge of current benefit systems.
• Experience working in a care and support environment.