Homeless Support Worker

This is a job working for Ongo, with time spent in Doncaster and Scunthorpe. You must be a driver with your own vehicle.

Homeless Support Worker provides a person-led, trauma-informed support to individuals experiencing homelessness. Develop tailored support plans, manage tenancies, respond to safeguarding and anti‑social behaviour concerns, and coordinate multi‑agency support. Promote financial inclusion, ensure property standards, and engage customers to shape and improve services.

• Deliver person-centred, trauma-informed support by developing, reviewing, and monitoring individual support plans tailored to each customer’s needs, promoting independence, wellbeing, and positive outcomes.
• Manage tenancies and licence agreements through oversight of sign-ups, terminations, rent arrears, and breaches, ensuring customers understand their rights and responsibilities and receive appropriate guidance.
• Investigate and respond to anti‑social behaviour (ASB) by addressing reports of harassment, cuckooing, and drug‑related activity. Liaise with residents, gather evidence, assess risk, and work with police and partners to implement joint action plans. Prepare legal documentation when required.
• Lead safeguarding and risk management by identifying and responding to safeguarding concerns, making appropriate referrals, following protocols, and contributing to coordinated risk management planning.
• Coordinate multi‑agency support by working collaboratively with external agencies to ensure holistic, joined‑up support for customers, and actively participating in partnership meetings to support integrated service delivery.
• Manage referrals, allocations, and voids by assessing eligibility, allocating properties fairly, minimising void periods, and maintaining accurate records while liaising with applicants and stakeholders throughout the process.
• Promote financial inclusion and income maximisation by supporting customers with budgeting, benefits, charitable grants, and financial risk management to help sustain tenancies and reduce poverty.
• Ensure property standards and compliance through regular inspections of properties and communal areas, reporting and following up on repairs, environmental issues, and PAT testing. Maintain high standards and ensure health & safety compliance.
• Champion customer voice and engagement by facilitating house meetings, consultations, and feedback opportunities, responding to complaints professionally, and using customer insight to shape and improve services.
• Support service-related projects and performance monitoring by assisting in the delivery of service-related projects, supporting the Project Lead in achieving objectives, maintaining accurate records using internal CRM systems, and contributing to performance reporting, service development, and policy reviews.

• Skilled in person-centred, trauma-informed support planning
• Strong safeguarding knowledge and MDT coordination
• Understanding of tenancy management, housing law, and ASB procedures
• Ability to investigate ASB and prepare legal documentation
• Confident in multi‑agency working and partnership collaboration
• Knowledge of welfare benefits, budgeting, and financial inclusion
• Effective communication, negotiation, and advocacy skills
• Proficient in CRM systems and accurate case recording
• Strong IT, literacy, and numeracy skills
• Awareness of property standards, health & safety, and compliance
• Customer-focused with a commitment to inclusion and engagement
• Capable of managing complaints and using feedback constructively
  
  Organised, self‑motivated, and able to manage a varied caseload
• Experience supporting service-related projects and project leads
• Subject to annual enhanced DBS check

Closing date for applications 9 August

Interviews will be held 20 & 21 August

We want our organisation to reflect the communities we serve, and we actively encourage applications from candidates of all backgrounds, particularly those from groups currently under‑represented in our workforce.

As a Disability Confident Employer, we are committed to creating an inclusive and accessible recruitment process. This means we actively encourage disabled candidates to apply, we work to remove barriers within our recruitment practices, and we guarantee to consider applicants with a disability who meet the essential criteria for the role.

If you need any adjustments at any stage of the recruitment process, please let us know. We are happy to support you to ensure you can perform at your best.