Service Manager

Target Housing is a charity and registered social landlord with over 30 years of experience providing stable accommodation and support. The organization focuses on helping people transform their lives and build the confidence needed to live independently. By combining housing with tailored support, Target Housing empowers individuals facing social or personal challenges to achieve long-term stability. Team members work within a values-driven environment that prioritizes inclusion, dignity, and positive change for the people we support.

The Service Manager is a full-time, on-site role based in Doncaster, responsible for overseeing our supported housing and community floating support services, ensuring high-quality provision for the people we support.

Day-to-day tasks include managing staff teams, coordinating casework and support plans, monitoring service performance, and ensuring compliance with policies, regulations, and contractual requirements. The role involves working closely with others to promote independence, liaising with partner agencies and local authorities, and addressing any safeguarding or risk management issues.

The Service Manager will also oversee budgets, prepare reports, contribute to service development, and foster a positive, inclusive environment for both residents and staff.

• Experience in housing, social care, or support services management, ideally within a charitable or social housing context.
• Strong people management skills, including supervising teams, conducting appraisals, and supporting professional development.
• Ability to develop, implement, and monitor service plans, policies, and procedures to maintain quality and compliance.
• Excellent communication and interpersonal skills for working with residents, colleagues, external partners, and stakeholders.
• Skills in safeguarding, risk assessment, and incident management, with a clear understanding of relevant legislation and best practice.
• Good organizational and time-management abilities, including handling multiple priorities and meeting deadlines.
• Competence with basic IT systems and record-keeping, including case management and reporting tools.
• Relevant qualification in housing, social work, social care, or a related field, or equivalent experience; leadership or management training is an advantage.

For an informal discussion about this role, please contact Amanda