XDriver Liaison - Kirk Sandall

Based at BCA Automotive’s Doncaster Depot, the Driver Liaison will work as part of the transport allocation team, assisting with load building and allocating work to a pool of Drivers, plus assisting in trafficking Drivers to achieve the required customer service level in relation to deliveries being made on time.

Reporting to the Allocation Team Leader , the post holder’s key responsibilities will be:

• Co-ordinating the most efficient use of the nominated Drivers by daily contact and updating Vision with the current information to improve Driver utilisation.
• Responsibility for maximising Drivers’ available hours whilst staying within working time legislation.
• Monitoring and manage Driver performance against expectations and challenge inefficiencies or poor practices.
• Highlight to the Team Leader any productivity concerns with individuals.
• Update the helpdesk team on all likely failed or late deliveries.
• Monitor Driver adherence to best practice through use of vehicle tracking system.
• Agree daily with the wider team priorities and changes to Driver patterns required to achieve volume and lead time requirements.
• Co-ordinate with handling agents at collection points as well as customers at delivery points to resolve any Driver delays experienced.
• Ensure communication with Drivers takes place daily to confirm workload and expected achievement timescales.
• Plan Drivers to arrive for scheduled maintenance on time and in line with compliance requirements.
• Ensure any Driver downtime is minimised and acted upon to resolve.
• Monitor Driver loading achievement to ensure the full allocated load is taken on every occasion.
• Route the Drivers in such a way to minimise any empty miles incurred.
• Ensure each driver despatches/delivery accepts work real time, keeping Vision updated.
• Any other duties that are reasonably assigned to you.

The ideal candidate will possess/ be;

• Minimum of 5 GCSEs (or equivalent) grade A-C, including English and Maths.
• Experience in a Driver Liaison, Traffic Planning, Allocation role or similar.
• Experience dealing with internal and external customers.
• A good knowledge of UK geography.
• A good understanding of Drivers’ working time legislation.
• Proficient user of Microsoft Office, particularly Excel.
• Excellent verbal and written communication skills.