Supervisor ePayment Processing

** Agency
* * Dept of Revenue
** Division
* * Submissions Processing
** Job Classification Title
** Administrative Supervisor (S)
** Position Number
**** Grade
* * NC10

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
** Description of Work
*
* PLEASE NOTE:

THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING
The North Carolina Department of Revenue is currently seeking a qualified candidate to lead the day-to-day operations of the Electronic Payments team (ePay). In this capacity, this individual has responsibility to ensure the deposits and certification data of all incoming electronic state tax monies processed by NCDOR (electronic funds transfer, online, etc.) are correct. This responsibility encompasses the operational aspects of all the systems associated with these functions, so that the performances are meeting the output necessary to accomplish the processing goals established by the Division and expected by the Department.

This person is responsible for assisting team members in understanding critical functions as well as assisting with daily tasks as needed; training employees; hiring employees; and employee evaluations. This position will research electronic payment errors reported from tax accounts, financial institutions, payroll service providers, taxpayers and DOR employees to determine the causes, resolve problems, and work with all parties to prevent future issues.

The supervisor also ensures that electronic payment exceptions (such as returned payments and card chargebacks) are processed daily, banks are paid, and bad payments are processed accordingly in the various processing systems. This position reports directly to the Manager of ePayment and Registrations in the Submissions Processing Division. Eight full-time positions report directly to the Supervisor of ePayment Processing.
This position is hybrid, meaning the employee may choose to work 100% in a DOR provided facility or may choose to work part-time at home and part-time in the assigned duty station. This is a North Carolina in-state position.
Overtime and vacation leave restrictions may be required during peak periods.
A skills assessment using various Microsoft Office products will be administered as part of the interview process.
** Knowledge

Skills and Abilities

/Management Preferences
*** Possess strong interpersonal and customer service skills including excellent verbal and written communication skills
* Possess good analytical skills to help resolve technical and balancing issues with ability to reconcile accounts and various processing platforms
* Possess strong organizational and planning skills with ability to multi-task and prioritize responsibilities and ensure goals and deadlines are met
* Experience in remittance processing, internet transactions and/or banking

Recruitment Range: $41,655.00 - $58,000.00
*** Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.**
* ** COMPENSATION & BENEFITS:
**** The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).*
* ** Some highlights include:**
* ** The best funded pension plan/retirement system in the nation according to…