Account Executive - South

Overview

Join to apply for the Account Executive - South Florida role at Inktel Contact Center Solutions
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The Account Executive will be the face of Inktel to our clients and will be the client’s voice within Inktel. They will use their customer-facing background to help build strong relationships with new and current clients. They will also work closely with all internal departments to ensure that Inktel is being a valued partner by consistently meeting/exceeding the needs of our clients.

We surround ourselves with forward-thinking professionals who aren’t afraid to push the limits, and we value talent that exhibits S.T.R.I.V.E.

• Develop and maintain strong relationships with new and existing clients, acting as the client’s voice within Inktel.
• Collaborate with internal departments to ensure delivery of programs that meet or exceed client expectations.
• Act as a trusted advisor to assigned clientele and advocate for Inktel’s service features and benefits.
• Prepare project reports for management and clients; conduct monthly business reviews and quarterly client presentations.
• Forecast revenue, manage invoicing, and ensure programs meet performance KPIs.
• Proactively address potential concerns and manage action plans to improve performance.
• Travel as needed (generally 1-2 times per quarter).

• Bachelor’s degree in Business, Marketing (or equivalent experience).
• 1-2 years of client-facing account management experience.
• Call center experience preferred but not required.
• Ability to understand clients’ business models, goals, and competitive landscape; communicate client vision across internal teams.
• Experience with contract details, program delivery, and KPI achievement.

• Ability to advocate for Inktel as a trusted advisor to clients.
• Excellent organizational, verbal, and presentation skills with a strong sense of urgency and adaptability.
• Clear, concise communication; conflict resolution; ability to consider multiple solutions.
• Ability to travel as needed and work with limited supervision.
• Strong relationship-building and project management skills; eagerness to learn Inktel’s service features and benefits.
• Thrives in a fast-paced, high-pressure environment.

The compensation package includes a competitive base salary commensurate with experience, plus a comprehensive benefits package (medical, dental, short/long-term disability, life insurance, paid time off, and a 401K plan).

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other legally protected status.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Outsourcing and Offshoring Consulting