Senior Operations Manager

Doraville - Main Office
Metro City Bank | Main Office - Headquarters
5114 Buford Highway
Doraville, GA 30340, USA

Responsible for directing the operational functions of deposit operations, and system applications management.

• Organize and streamline processes and procedures for the Deposit Operations Department to ensure efficient use of resources and time
• Develop, and document the overall operating procedures and controls required to conform to the policies and strategies of the Board of Directors.
• Ensure the bank’s compliance with laws and regulations and working with both external examiners and bank management to manage compliance.
• Manage, develop, and enforce deposit-related policies to keep in line with regulatory and bank’s guidelines
• Act as liaison with examiners and auditors; gather and provide information as required for audits
• Responsible for processing garnishments, levies, summons, subpoenas, and other legal demands
• Keep current with new and improved technologies for the overall operating efficiency of the Bank as it relates to Deposit Operations
• Review and approve all Cash Management and Remote Deposit Service applications
• Approve official checks (CD Interest Checks)
• Review Incoming wire transfers as needed
• Approves NSF Report
• Primary contact person for FNBB, FHLB, FRB
• Upload monthly FRB Borrower in Custody reports
• Assist in new product creation as needed
• Review and approve cash item log monthly
• Review reports from Deposit Operations Manager on overdrafts, uncollected funds, and kiting suspects.
• Act as a resource and advisory capacity on a regular basis for operational and application matters to branches, and deposit operations.
• Review and file answers to IRS notices of proposed tax penalties for missing or incorrect Tax
• Attend monthly Branch Manager’s Meeting
• Track special products report
• Ensure ATM/Debit Card disputes are resolved in a timely manner.
• Update Bank’s lending/deposit interest rates as needed in system (Horizon, PCFS, FICCS)
• Reconcile all correspondent accounts
• Perform all duties in compliance with BSA/AML regulations and requirements
• Obtains adequate data for CIP on all wire and money instrument transactions
• Monitors and reports suspicious activity to the BSA Officer
• Adheres to Bank’s EEO/AAP policies

• FIS Horizon
• Deposit Origination
• Chex Systems (Efunds)
• E-Statements
• Safe Deposit Boxes
• FDM
• FRM
• RDC
  - Maintenance
• Cash Management Maintenance
• Online Banking Maintenance
• E-Alerts
• Image Center
• FNBB
• Bill Payment

• Bachelor’s degree or equivalent work experience; 10 years management experience in a financial environment
• Software skills including Microsoft Office, Adobe, Internet, and Email
• Effective interpersonal relationships with management and team members
• A thorough understanding and application of all policies, procedures and regulations pertaining to the work of Deposit Operations
• Ability to effectively manage time as related to daily tasks
• Ability to solve practical problems and interpret a variety of instructions furnished in written, oral or schedule form
• Ability to prioritize multiple demands in a high pressure environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the…