Volunteer Program Manager

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Full Time Management 3 B Dekalb, Chamblee, GA, US

4 days ago Requisition

Salary: $52,000.00 Annually

Reports To:

Director of Volunteer Services

Location:

3280 Chamblee Dunwoody Rd, Chamblee, GA 30341

Life Line Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit Life Line’s core values as we complete daily tasks, provide services to clients and care for our animals.

The Volunteer Program Manager is responsible for the on-site leadership and management of the volunteer program at DeKalb County Animal Services. This role ensures volunteers are effectively recruited, trained, scheduled, supported, and retained to meet the operational needs of the shelter while maintaining compliance with Life Line policies and standards. The Volunteer Program Manager serves as the primary point of accountability for volunteer operations at the location and directly supervises the Volunteer Coordinator.

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of Life Line Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

• Provide day-to-day leadership of the volunteer program at DeKalb County Animal Services to ensure consistent, reliable volunteer coverage that supports animal care and operations.
• Serve as the primary on-site authority for volunteer-related decisions, escalations, and problem-solving.
• Ensure volunteer activities align with shelter protocols, safety standards, and operational priorities in an effort to save lives
  .
• Collaborate closely with shelter leadership to anticipate volunteer needs and adjust scheduling, roles, or training accordingly.

Staff Supervision & Development:

• Directly supervise the Volunteer Coordinator with compassion
  , providing coaching, training, and performance feedback.
• Ensure the Volunteer Coordinator is supported in executing recruitment, scheduling, orientation, and communication responsibilities.
• Address performance concerns and disciplinary issues involving volunteers in accordance with Life Line policies, escalating to the Director of Volunteer Services as appropriate.
• Oversee volunteer recruitment, onboarding, training, and retention efforts at the assigned location.
• Take responsibility to maintain a visible and consistent presence within the shelter to foster strong relationships with volunteers and staff.
• Provide compassionate support to volunteers, including navigating emotionally challenging situations related to animal illness, injury, or euthanasia.
• Promote a welcoming, inclusive, and respectful volunteer culture.

Communication & Coordination:

• Ensure timely and accurate volunteer communications, including schedules, updates, and location-specific announcements.
• Coordinate volunteer participation in special events, off-site adoptions, and community service projects tied to the assigned shelter.
• Courageously serve as the primary liaison between volunteers and shelter staff to ensure smooth collaboration and clear expectations.

Data, Systems & Reporting:

• Oversee accurate maintenance of volunteer records, schedules, and hours within the volunteer database.
• Monitor volunteer participation trends at the location and share insights, challenges, and recommendations with the Director of Volunteer Services.
• Support data…