Receptionist​/Clerk - Emergency Department

Dorset County Hospital NHS Foundation Trust

The closing date is 25 February 2026

This is an exciting opportunity to work as part of a small friendly team undertaking receptionist and administrative duties in our Emergency Department.

The Emergency Department is a busy, interesting place to work and sees 47,000 patients a year on average and the majority of them are booked in by our ED Receptionist/Clerk Team. The Emergency Department Reception operates 24 hours a day, 7 days a week so you will work as part of a rota.

You will be allocated a mixture of shifts including nights, weekends and some bank holidays.

• Early - 6:30am - 2:30pm
• Double Up - 10:30am - 6:30pm
• Late - 2:30pm - 10:30pm
• Twilight - 6:30pm - 2:30am
• Night - 10:30pm - 6:30am

Rotas are planned 6 weeks in advance, you will have the ability to request certain shifts and days off and enhancements are payable for unsociable hours.

If you have good customer service, communication and administrative skills, are flexible in your approach, reliable and enjoy working in a busy, dynamic environment we would love to hear from you.

The role is a permanent part time position at 30 hours a week.

The role is located within the Emergency Department at Dorset County Hospital in Dorchester.

Your role will include:

• Duties associated with the Emergency Department Reception
  • Booking in Ambulances
  • Booking in Walk‑in Patients
  • Assisting Patients Relatives
  • Answering phone calls from other hospital wards
• Duties associated with Bed Bureau
  • Answering calls from GP Surgeries
  • Liaising with speciality services
  • Booking transport for patients

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff

Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under‑represented groups.

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.

This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at Recruitment.ukif you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

• Evidence of data entry experience
• Evidence of effective communication skills, both written and oral
• Evidence of ability to respond quickly to changing priorities, organising and prioritising own workload to meet deadlines
• Evidence of ability to work with minimal supervision
• Evidence of ability to exercise judgement when dealing with patient queries
• Able to demonstrate attention to detail and a high level of accuracy in administrative work
• Ability to build and maintain good working relationships within a…