Patient Services Advisor

Posted: 12th August 2026
Salary: £12.71 per hour

Location:

Dorchester & Portesham
Reference: MSPATIENT

Patient Services Advisor

Dorchester and Portesham

£12.71 per hour

Part-Time – Week Days Only

We are looking for a friendly, organised and compassionate Patient Services Advisor to join our client’s Patient Services Team.

As one of the first points of contact for patients, you will provide a professional and welcoming service both face-to-face and over the telephone. You will help patients access the appropriate services and healthcare professionals, manage appointments and enquiries, and provide a range of administrative support to help the practice run smoothly.

• Responding to patient enquiries in person and by telephone
• Booking, amending and cancelling appointments
• Directing patients to the most appropriate clinician or service
• Processing repeat prescription requests
• Accurately updating patient records and clinical systems
• Handling correspondence, scanning, filing and other administrative tasks
• Supporting clinical and non-clinical colleagues as required
• Maintaining patient confidentiality and providing a high standard of customer service

You will have previous experience in a customer-facing and/or administrative role
, together with excellent communication, organisation and IT skills.

You should be confident dealing with a wide range of people, able to remain calm under pressure and comfortable working both independently and as part of a busy team.

Previous experience within general practice or healthcare, knowledge of NHS primary care and experience using Systm One would be desirable but are not essential.

You will need to be flexible to work across both our Dorchester and Portesham sites. A UK driving licence and access to a vehicle for work purposes is required.

If you are reliable, approachable, patient-focused and enjoy working in a varied and rewarding environment, we would be pleased to hear from you.