Improvement Practitioner Apprentice - Transformation Management Office

About the role

As an Improvement Practitioner within the Transformation Management Office (TMO), you will play a key role in supporting the development and delivery of projects that contribute to the Council’s wider transformation ambitions and complete the Improvement Practitioner apprenticeship qualification.

Working in the Transformation Management Office (TMO) means your work directly supports services that make a difference every day. You’ll be part of a team focused on delivering continuous improvement across Dorset Council and gain experience working within a project management environment, providing practical skills in both service and content design.

• the chance to work on high‑profile transformation and improvement projects
• opportunities to develop your Improvement Practitioner skills aligned to the apprenticeship
• experience of working across a large, complex organisation with a wide range of professional disciplines
• a supportive, collaborative team environment aligned to our values of Respect, Together, Accountability, Openness and Curiosity
• the satisfaction of contributing to projects that improve services for residents, partners and staff

As an Improvement Practitioner, you will closely with the Service Design, Content Design and wider TMO teams.

• assisting with analysing services and processes to understand current performance, demand, costs and customer experience.
• contributing to identifying problems, inefficiencies and opportunities for improvement using data, evidence and stakeholder insight.
• supporting the design of improved (“to be”) ways of working that are efficient, accessible and customer focused.
• supporting delivery leads, programme managers and project managers with the successful delivery of projects, including with any planning, governance and communications.
• assisting with testing, implementing and embedding improvements, including pilots, trials and iterative change.
• supporting the measurement of benefits and outcomes, helping to establish baselines and track improvements over time.
• completing any assignments and coursework aligned to your apprenticeship course

You’ll be an organised and proactive individual who is committed to completing an apprenticeship. You’ll be confident working with data, being analytical and in communicating with colleagues.

• some experience of working in a team environment, in a paid, voluntary or learning setting.
• strong organisational and coordination skills.
• some experience of researching and analysing information.
• some experience of administrative, customer‑facing or support activities.
• confident ICT skills, including experience of tools such as Excel, PowerPoint and SharePoint.
• an interest in service improvement, problem‑solving and change.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.