Customer Repairs Specialist

• £29,648 per annum plus additional benefits.

• 37 Hours per week (Mon‑Friday)

• Home‑based with occasional travel to office (reside within 70 miles of DT1 2PJ
  )

• Permanent role.

• Closing date for applications: 18th June 2026 (Midday)

Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast‑paced, adaptable, and highly collaborative environment.

Magna’s Customer and Home experience team is seeking a highly motivated Customer Repair Specialist to support the needs of the business. The successful applicant will be able to build great rapport with our customers, establish their needs and provide the best experience with a right‑first‑time approach. You will be part of a team where our people are passionate about delivering excellent customer service and committed to improving the customer experience.

• You will be responsible for managing and resolving customer repair complaints, undertaking a thorough investigation of each case and liaising closely with the scheduling and operations teams to secure a timely and appropriate resolution.

• You will work closely with the complaints team to identify recurring complaint themes and collaborate with the wider Home Services team to help reduce complaints. You will also ensure ongoing compliance with the Housing Ombudsman Code, at all times.

• Occasionally provide cover for response scheduling as required; full training will be provided to support effective service delivery and compliance.

• Great written and verbal communication skills.

• Capable of investigating customer complaints and making decisions to achieve successful resolutions.

• Excellent skills in communicating effectively with both customers, colleagues, and stakeholders.

• Ability to handle difficult situations with empathy and professionalism alongside great organisation and time management skills.

• A prior knowledge of QL‑Aereon would be advantageous.

Applicants with transferable qualities are encouraged to apply.