Business Support Officer

Join our Housing Register team at Dorset Council and make a meaningful difference in the lives of individuals and families experiencing homelessness.

You will be working within a very friendly, dynamic, and very supportive team while collaborating in a confidential environment.

You will have access to a range of employee benefits, and training opportunities to support your personal development and career progression.

You'll have an opportunity to work within the Housing Register team at Dorset Council. You will be the first point of contact for the Housing Register, answering telephone calls and responding to the Dorset Home Choice email enquiries that come through relating to the Housing Register. These enquiries will vary from the public and other internal/external services of which you will be providing advice and signposting where applicable.

If applicants have difficulties completing a Housing Register application form, you will assist them and complete this application over the telephone.

You will work closely with the Housing Register Assessors who will assess the applications in line with the Dorset Allocations Policy.

You will also assist with data cleansing of the Huume system to ensure our data is accurate for reporting purposes.

• You will be working within a friendly, dynamic, and very supportive team while collaborating in a confidential environment.
• The working environment is busy and dynamic, subject to interruptions to deal with queries via telephone and email, so you will be experienced in balancing multiple priorities.
• You will have excellent telephony and written skills to provide as much advice/support to our applicants as possible.
• Due to Housing being a busy service, it is essential that you will be able to work effectively under minimum supervision.

This is a full time role at 37 hours per week.

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.

This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.

For further information regarding this position, please do not hesitate to contact Andrea Bright, Senior Housing Register Assessor on

At Dorset Council, it’s not just about the work we do, it’s about how we do it. Hear directly from our employees about what makes Dorset Council special.

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

• provide essential services that support over 380,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• have access to range of training opportunities which will help with your personal development and career progression

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you’re passionate about making a difference, we’d love you to join us.