Shift Lead Volunteer

Please note:
This role is only suitable for applicants aged 18 and over.

At Oxfam, we're not just selling pre‑loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre‑loved treasures into resources that empower communities worldwide.

By undertaking this role you will enable the shop to open for trading, close up, supervise and lead other volunteers in tasks that enable the smooth running of the shop, and support the management team in task management.

• Be a Second‑hand Superhero
  :
  In our high street shops, e‑commerce hubs and online shop, you help create exciting and inspiring collections.
• Increase Your Skills
  :
  Build on a particular interest to gain valuable retail experience such as supervising a team, customer service and teamwork.
• Find Your Community
  :
  Meet like‑minded people who share your passion for a fairer world.
• Flexibility
  :
  We offer flexible volunteering options – a few hours a week is all it takes to make a big difference.
• Oxfam isn't just another charity shop; we're a movement of passionate individuals working to create a fairer world.

After you apply, the manager will invite you for an initial chat. From there you can meet the rest of the volunteer team and get involved in the area of the shop that interests you.

Shift Lead Volunteer

Shop Manager

Shop

• Friendly, reliable individuals aged 18 or over who want to make a difference in their community.
• No prior experience is needed – we provide full training.
• Open to learning, enjoy working with others and have a passion for helping people.

• Opening and closing the shop.
• Ensuring the shop is ready to trade or cashing up at the end of trade.
• Allocating tasks to members of the volunteer team.
• Selecting, sorting and pricing donated stock.
• Chatting with customers and giving great service on the till.
• Researching valuable and vintage stock.
• Visual merchandising: creating eye‑catching window and in‑store displays.
• Photographing and listing items for the online shop.
• Occasionally lifting boxes – we prioritise a safe working environment and provide comprehensive health and safety training.

• Reliable and on time for volunteering.
• Willingness to be part of a team and collaborate effectively.
• Confident communicator.
• Full training and support provided – no prior experience required.

• Some lunch and travel costs paid (speak to the Manager to understand what is covered).
• Access to training and development.