Interim Customer Service Team Lead

Interim Customer Service Team Lead

Location:

Dordrecht, Netherlands (hybrid)

Hours:

Full-time (40 hours)

Contract:

Interim Assignment (6 Months)

Languages:

English

About the Role
Are you an experienced Customer Service leader who thrives in fast-paced international environments? For a leading organisation in the automotive and industrial solutions sector, we are seeking an Interim Customer Service Supervisor to lead and optimise Customer Service operations across multiple European markets. This role goes beyond day-to-day management. You will play a key role in stabilising operations, improving customer satisfaction and driving operational excellence across the entire order-to-cash process.

Working closely with Sales, Supply Chain and Operations, you will help create a more efficient, scalable and customer-focused organisation.

What You'll Do

Lead and coach the European Customer Service team

Act as the escalation point for complex customer and order issues

Drive continuous improvement initiatives across the order-to-cash process

Improve service levels, operational performance and customer satisfaction

Manage and optimise workflows within SAP and Salesforce

Monitor KPIs related to order accuracy, SLA performance and compliance

Support onboarding of new customers and business integrations

Collaborate with Sales, Operations and Supply Chain stakeholders

Support Accounts Receivable activities and Credit Review processes

Perform performance reviews and set objectives for team members

What You Bring

Bachelor's degree or equivalent experience

Minimum 5 years of Customer Service experience within an international B2B environment

At least 5 years of leadership experience as Supervisor, Team Lead or Manager

Strong knowledge of order management and customer operations

Experience managing cross-border processes and stakeholders

Excellent communication and problem-solving skills

Ability to make decisions in a dynamic operational environment

Fluent English language skills

Nice-to-Have Skills

Automotive industry experience

Industrial or manufacturing sector background

Change management experience

Process improvement methodologies such as Lean or Six Sigma

Experience with in shared service environments

Systems & Tools

SAP

Customer Service and Order Management Systems

Benefits & Perks

Opportunity to make immediate operational impact

International and dynamic business environment

High level of ownership and autonomy

Exposure to complex European operations

Strategic involvement in operational improvement initiatives

Collaborative cross-functional stakeholder environment