Fulfilment Site Lead; Automated FC)

Position: Fulfilment Site Lead (Automated FC)
At Picnic, we’re transforming the way people buy groceries, combining advanced automation with a people‑first approach. To strengthen our fulfilment operations, we’re looking for an experienced Site Lead to take full responsibility for one of our automated warehouses in Dordrecht. In this key leadership role, you’ll oversee a large and diverse team of 500‑1,000 colleagues in a high‑throughput, automated fulfilment center that processes around 100k weekly deliveries.

You’ll lead operations supported by advanced material‑handling systems and data‑driven processes, with a strong focus on developing people, building capable teams, and shaping a mature, high‑performing site that supports sustainable growth.

Primary Responsibilities

Lead, coach, and develop a team of supervisors, operations managers, value‑stream leads, and support functions, enabling large and diverse teams to reach their full potential.

Drive a culture of execution, where every day counts, complacency has no place, and the site is treated as your own kitchen: clean, organized, and running efficiently.

Set the direction for day‑to‑day operations, building operational maturity and ensuring performance, safety, and quality standards are met, while owning business continuity and crisis management.

Create a culture of ownership and accountability, where people take pride in delivering results and supporting one another.

Drive continuous improvement, applying Lean principles and using data, experience, and team insights to identify opportunities and implement effective solutions.

Collaborate closely with the last‑mile teams, central operations, analysts, and colleagues at other sites in Germany and France to ensure seamless end‑to‑end performance.

Lead by example on the floor: visible, approachable, and focused on long‑term operational maturity.

Qualifications

Bachelor’s or Master’s degree in logistics, engineering, business, or a related field.

10+ years of experience in operations, including 3–5 years leading large, multi‑shift teams of 300+ FTEs.

Hands‑on leadership experience in high‑volume, automated or semi‑automated fulfilment or production environments, managing high SKU complexity.

Proven hands‑on leader with a calm, pragmatic style, able to build engagement, trust, accountability, and inspire confidence and cooperation.

A results‑driven mindset with clear ownership and a strong bias for action in fast‑paced environments.

Demonstrated success in lean operations and continuous improvement, bringing structure and stability while maintaining agility and focus on daily improvement.

A data‑driven, comfortable using KPIs and insights to guide strategic decisions.

Excellent communication skills in Dutch and English, with the ability to align and inspire both leadership and operational teams.

Seniority Level
Director

Employment Type

Full‑time

Job Function
Project Management and Information Technology

Industry
Retail