Senior Receptionist

As a Senior Receptionist, you will play a key role in supporting the smooth running of reception services across DHC Outpatient locations. Working closely with the Lead Receptionist, you will help coordinate the day-to-day work of the reception team, support staff, assist with rota planning and act as a point of escalation for more complex patient enquiries or issues. The role combines hands-on reception duties with team support and operational coordination, helping to ensure patients, clinicians, and colleagues receive a professional, efficient, and compassionate service.,

As Senior Receptionist, you will help coordinate reception services across DHC Outpatient locations, ensuring patients receive a professional, efficient and welcoming service. Working with the Lead Receptionist, you will support team supervision, rota planning, training, service standards and escalation of complex patient enquiries. You will also help investigate incidents, monitor performance and fill vacant clinic appointments to maximise capacity and reduce waiting times.

This role combines reception duties with leadership and operational support.

We are looking for someone who is organised, proactive, reliable, and patient-focused. You will need excellent communication skills, strong administrative ability and the confidence to manage competing priorities in a busy outpatient environment. The successful candidate will be someone who takes ownership of tasks, works well under pressure, supports colleagues, maintains confidentiality, and is committed to improving the experience of patients and the wider team.,

We are looking for an organised, proactive and patient-focused individual with good communication, administration and IT skills. You will be confident in a busy environment, able to manage competing priorities, support colleagues, solve problems and maintain confidentiality. Attention to detail, a positive attitude, and a commitment to continuous improvement are essential. Training will be provided for our in-house IT systems;

however good working knowledge of Microsoft Office is beneficial., A can-do attitude is a vital asset at DHC, and we are looking for like-minded individuals to work with us who share the same approach and work ethic.

This is an excellent opportunity to join DHC Outpatients as part of an independent NHS organisation that values high standards, teamwork, and continuous improvement. You will be joining a service where your contribution can make a real difference to patients and colleagues every day, helping clinics run effectively, supporting the reception team, and playing an important part in delivering responsive, patient-centred outpatient care.

This is an exciting opportunity to join Dorking Healthcare (DHC) during a period of growth as we recruit a new Senior Receptionist to support our professional and friendly Outpatients team. DHC provides a wide range of high-quality healthcare services across Surrey and Sussex and is proud to be rated Good by the Care Quality Commission (CQC) and accredited as an Any Qualified Provider (AQP).

Our vision is to continually improve local services by delivering first-class care and reducing waiting times. We offer a supportive, collaborative environment where staff are valued, encouraged to develop, and empowered to make a positive difference to patients every day.

• Competitive salaries
• Membership of the NHS pension scheme
• 27 days annual leave plus bank holidays, increasing with length of service
• Access to an Employee Assistance Programme
• Opportunities for training, development and career progression
• Some of our sites have free on-site parking (subject to availability)
• We aim to be an employer of choice and conduct annual staff satisfaction surveys

DHC actively encourages and promotes diversity, ensures all voices are heard and included and is committed to equal opportunities for all.