Operational Resilience manager

Job Posting End Date:
February 25

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

We’re looking for an experienced Operational Resilience Lead to join our Operational Risk & Resilience team. In this role, you’ll lead the delivery and continuous improvement of Unum’s Operational Resilience Framework — ensuring we can effectively prepare for, withstand, and recover from disruption. You’ll oversee Business Continuity Planning, support Technology on Disaster Recovery, run scenario and resilience testing, and act as a key member of our Crisis Management arrangements.

You’ll work closely with teams across the business to assess resilience impacts, strengthen continuity plans, and ensure regulatory compliance.

• Maintain and enhance the Operational Resilience Framework, including self assessments and maturity planning. assessments and maturity planning.
• Identify and map Important Business Services and oversee scenario testing.
• Lead Business Continuity Planning and support Disaster Recovery activities.
• Support crisis management processes and maintain related plans and playbooks.
• Integrate resilience requirements into business change and third party arrangements. party arrangements.
• Produce MI, reporting, and evidence for audits, governance, and regulatory reviews.
• Deliver training and awareness to strengthen organisational resilience.

• Strong experience in operational resilience, business continuity, DR and crisis management — ideally within financial services.
• Knowledge of PRA/FCA resilience requirements and ability to apply them practically.
• Experience running resilience exercises and managing complex incidents calmly and effectively.
• Confident communicator able to influence senior stakeholders and lead workshops.
• Understanding of technology resilience, cyber risk, and supplier dependency risks.
• Relevant professional qualifications (e.g. BCI, IRM, ISACA) welcomed.

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to

Company:
Unum UK