Operations Manager and Digital Transformation Lead

Operations Manager and Digital Transformation Lead

Responsible for the day to day smooth running of the practice and Medwyn Centre ensuring all functions are carried out in accordance with agreed procedures, protocols and time‑scales, reporting to the Practice Business Manager as necessary.

Oversee all aspects of IT operations, continuously scanning for emerging technologies and innovations. Ensure technology enhances patient support and safety, and maintain high standards of management, security, and controlled deployment.

Medwyn Surgery is an NHS GP practice located in Dorking, serving the local community. It offers comprehensive primary care, including appointments, repeat prescriptions, and chronic disease management, and is currently accepting new patients.

• To take responsibility for day to day operational management of the practice
• To foster a positive working environment
• To ensure good communication between everyone working at Medwyn.
• Day to day management and problem solving, ensuring the smooth running of the surgery
• Project managing new developments within the practice
• Line manager for operations assistant
• Staff training
• Accurx
• Deputise for PM
• Manage staff annual leave
• Smartcard issues
• NHS Mail
• Access control software and programming
• Labeltrace troubleshooting and installations
• Microsoft Teams issues
• Maintenance of practice laptops and i‑Pad
• Liaising with IT support regarding tickets raised by users and logging issues via their SCW portal
• Accurx form control and announcements
• Procurement of equipment
• Accessing the remote Gateway for third party applications stored on the server
• TPP issues between organisations
• DART software
• Installation and training of ad‑hoc items of equipment
• Liaising with lab regarding ICE issues and setting up new users

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this Job Description, the post‑holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Safeguarding

The post‑holder must show commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults. The successful candidate will be expected to follow safeguarding policies, complete appropriate safeguarding training and undergo an enhanced DBS check.

Health & Safety:

The post‑holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety Policies, Staff handbook and the Practices Infection Control policies and other relevant procedures. This will include (but will not be limited to):

Ensuring job holders in the team adhere to their individual responsibilities for infection control and Health & Safety, using a system of observation, hazard identification, reporting to relevant management.

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business and flagging them to other appropriate staff as required.

Making effective use of training and other available resources to update knowledge and skills, and initiate and manage the training of others

Using appropriate infection control procedures, maintain work areas in a tidy and safe way and free from hazards, and initiation of remedial /…