Void Supervisor

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent
Location: Dorset & Poole, with travel to Bovington, Blandford and Westmoors
Working Hours: 37.5 Hours, Monday to Friday (8:00AM to 4:30PM). Will need flexibility due to driving.
Salary: £28,000 to £33,000 dependent on experience

Void Supervisor – oversee day‑to‑day delivery of void maintenance works across a 1,100 house patch in Dorset and Poole. Work within a team of 4 supervisors, responsible for move‑out inspections, snagging, and ensuring properties meet required move‑in standards.

• Manage daily void maintenance operations and monitor performance to meet service delivery targets.
• Carry out work‑in‑progress inspections and ensure all void properties meet move‑in standards.
• Conduct joint inspections with service partners and undertake minor works where required.
• Lead, motivate staff and support individual and team development.
• Manage sub‑contractors to deliver high‑quality work and customer satisfaction.
• Monitor KPIs, service level agreements and perform site audits relating to health and safety compliance.
• Act as the first point of contact for out‑of‑hours escalation when required.

• Demonstrated flexibility, strong communication, pride in work, integrity, innovation and a caring leadership approach.
• Experience in voids or military family housing, with good IT skills and a strong customer service focus.
• Knowledge of schedules of rates and experience working within housing maintenance or voids is essential.
• Health and safety training relevant to the role.
• Full UK driver’s licence and ability to travel using a work van.
• Eligibility to pass BPSS clearance.

• Company van & fuel card
• Up to 6% contributory pension scheme
• 25 days annual leave plus bank holidays
• Volunteer leave
• One paid professional subscription
• Life assurance policy

The role is with VIVO Defence Services, a joint venture between Serco and EQUANS. The organisation is committed to diversity, inclusion and reasonable adjustments for applicants with disabilities. We support flexible working arrangements and operate a hybrid work structure.