Service Manager

Service Manager (Hard FM)
Dorset | £40,000 - £44,000 | Permanent | Full Time


The Role

An opportunity has arisen for an experienced Hard FM Service Manager to join a leading facilities management provider supporting a large and complex operational estate. Acting as the primary interface between the client, operational stakeholders and maintenance teams, you will take ownership of the delivery of Hard Facilities Management services, ensuring reactive, planned and statutory maintenance activities are delivered safely, compliantly and in accordance with contractual requirements.

This position requires a technically competent facilities professional with experience managing maintenance operations across complex estates. You will oversee engineering teams and specialist contractors, drive KPI performance, maintain statutory compliance and ensure maintenance programmes align with the operational requirements of the site. Alongside day-to-day service delivery, you will support estate improvement projects, lifecycle planning and ongoing compliance management whilst maintaining excellent relationships with senior stakeholders.

Key Responsibilities

• Lead the delivery of planned, preventative and reactive Hard FM maintenance across a complex operational estate.
• Act as the primary operational contact for all Hard Facilities Management matters, building st...