Programme Coordinator

Join our small passionate team at Brenscombe Outdoor Centre, a welcoming place where outdoor education and adventure come to life through real experiences in real environments. If you’re someone who thrives on creating memorable experiences and values quality, safety, and customer care, this role offers a unique chance to make a real impact in a beautiful environment.

Brenscombe is a bustling residential outdoor education centre located in the Isle of Purbeck, on the south coast of sunny Dorset. We offer a wide variety of outdoor activities that take full advantage of our surrounding countryside, from the stunning coastline to the rolling Purbeck hills and the vast Poole Harbour.

We offer residential stays for children and adults at our converted farm centre, sleeping up to 160. Big enough to offer a full variety of activities, hosting multiple groups at once, while remaining small enough to ensure high-quality experiences.

We truly believe in the value of outdoor education and the importance of immersive outdoor experience in real environments. We offer participants the chance to engage with and build a connection with the environment. We predominantly deliver school multi-activity residentials with a mixture of on and off-site activities, along with Corporate Team Development programmes, family activities and DofE Gold Residential programmes.

As Programme Coordinator, you will be the heart of our customer care, ensuring every booking is handled smoothly throughout, an advocate for the quality of the customer experience. You’ll work closely with the Centre Manager, Chief Instructor and the seasonal instructional team to provide exceptional service, maintain high standards, and foster lasting relationships with our visiting groups. Your role is essential in supporting the centre’s operation and helping us grow by delivering outstanding outdoor experiences.

• Manage all administrative tasks post-booking, including processing group information, arranging accommodation and issuing invoices.
• Coordinate logistics by liaising with delivery, catering, housekeeping teams, and external contractors.
• Engage with group leaders during visits, gathering and responding to feedback to enhance customer experience and build high quality customer relationships.
• Ensure smooth day-to-day running of the centre’s programmes, promoting excellent customer service and professional standards.
• Support the instructional team to align programme delivery with customer expectations and quality standards.

• Act as part of the centre’s duty management team.
• Act as part of the centre duty instructor team during our shoulder season.
• Contribute to identifying opportunities for improving programme quality.

• Deliver our full range of activities, working with a variety of customer groups, supplementing our seasonal Instructor team where necessary.
• Assist with staff training, mentoring, and monitoring to foster team development.

We’re looking for an organised, enthusiastic and proactive person to join our team and play an important role in the day-to-day running of our centre. You may have a background in outdoor education centres, administration or a similar environment, but what’s most important is that you’re organised, approachable and enjoy keeping things running smoothly. You’ll be confident managing a varied workload, balancing competing priorities and communicating effectively with a wide range of people.

Strong IT skills and excellent written, email and telephone communication are essential, while at least three years relevant experience would be an advantage.

This is an exciting…