Customer Service Representative; Corporate

Overview

DSI believes that success is bred in the recruiting, selection, supervision, and training of each and every employee. Believing in the need for ongoing and perpetual training helps to set DSI apart from its competitors. Many companies give testimonials about their commitment to customer service and employee satisfaction but few deliver on that promise. That is where the DSI motto, “DWYSYWD", comes into the picture.

Simply stated, DSI strives to “DO WHAT YOU SAY YOU WILL DO”. The staff at DSI believes that if we understand the culture and mindset of our customers then we can more easily create a unique service solution to reflect it. DSI strives to create a work experience for our employees reflecting the work culture, principles, and values of our clients as well as of DSI, and based upon this, we screen employees for skills, philosophies, and attributes that reflect both.

In doing so, we believe DSI delivers employees and service mutually beneficial to everyone.

• Manage critical communications and provide real-time support to field personnel and clients.
• Ensure rapid and accurate response to incidents, provide employee assistance, and handle customer inquiries while maintaining the highest standards of professionalism and situational awareness.
• Act as the primary contact for incoming calls to the Corporate Communications Center, ensuring appropriate response and escalation.
• Respond to employees, customers, and potential customers immediately via email or phone calls.
• Operate multi-line telephone systems and digital communication platforms to relay critical information.
• Provide customer-centric assistance to employees, clients, and partners contacting the Corporate Communications Center.

• Knowledge and
  
  Skills:
  
  Advanced computer knowledge to include Microsoft Office Suite, and the ability to learn additional software or platforms utilized by the Company.
• Direct customer contact experience required, especially dealing with difficult situations.
• Abilities:
  Act as the primary contact for incoming calls to the Corporate Communications Center for various security alerts and requests; respond to employees, customers, and potential customers immediately via email or phone calls.
• Operate the company’s communication equipment and systems to relay information effectively.
• Working Conditions/Special Requirements: 24/7 Corporate Communications Center; shifts may include overnights, weekends, and holidays; prolonged periods of sitting and operating dispatch/communications equipment.
• Education Requirements:
  
  High School Diploma or Equivalent.
• Certification Requirements:
  Valid State Driver's License.

• DSI offers:
  Flexible Hours;
  Paid Vacation;
  Paid Training;
  Health Coverage including medical, dental and vision; a 401k plan;
  Superior Service Awards and various Employee Recognition.

$15.00 / hour

DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.

DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Long Term Disability, 401K/403b Plan

This job reports to the Communication Center Supervisor

This is a Part-Time position 2nd Shift, 3rd Shift, Weekends.