Field Service Technician

Joe Solberg, Inc. provides innovative equipment and services to Paper Manufacturers across the United States. We are seeking a Field Service Technician to provide hands‑on mechanical service and perform mechanical audits at our customers sites for the Dothan, Alabama area.

$70,000 – $90,000 per year salary

• Health insurance
• Company Issued Vehicle
• Vacation & Holiday Pay
• Vision insurance
• Free Life insurance
• 401(k) with guaranteed matching
• Company car will be provided.
• Credit card for expenses and fuel.

This position will have close customer relationships that will range from maintenance personnel, operators, engineers, machine management personnel, and top operations leadership, and will be a key member of the JSI team. The role also requires solid communication skills and report writing.

Reports to:

Service Manager

• High School Diploma or GED
• Two – Three years’ experience in Paper Mill environment
• Strong mechanical knowledge – Previous skills as a Mill Wright Preferred.
• Strong interpersonal and communication skills
• Clear driving record
• Ability to create and compose written material
• Working knowledge of Word, Excel and Outlook
• Knowledge of design techniques, machines (Specific to Paper Industry), tools, principals involved in precision technical plans, including reading and interpretation of blueprints and drawings
• Physically able to sit for long periods, crouch and stand; use of hands, ears, arms, legs and voice; required to frequently lift and carry up to 90 lbs.
• Ability to troubleshoot and problem solve
• Ability to make reasonable and logical decisions based on rational thought process and common industry methods and procedures

The Field Services Technician’s performance is measured by the results of the department as a whole, and with each assigned employee’s progress in improving their skill, experience and results.

• Provide weekly reports on time
• Safe weekly travel to and from customer sites
• Expenses are kept in check
• All calls and leads are properly acted upon, or followed up on
• Demonstrates good judgment in suitably reporting major matters or problems to the Regional Sales/Service Manager
• Displays a positive attitude and maintains a cooperative working relationship with the Service Manager, Director of Sales, Regional Sales/Sales Manager, and other employees
• Perform all duties in an independent and expeditious manner with minimal supervision
• Ability to adapt to changes in schedules
• Makes optimal use of time during working hours
• Demonstrates good planning skills which suitably fit into the overall company goals
• Compliance with company safety policies, and customer safety policies
• Overall customer satisfaction

This position requires significant travel in a vehicle (75%), with overnight stays. Requires working in Paper and Converting mills, with no air conditioning and loud noise. Requires wearing ear, eye, and foot protection at all times.

Note:

This job description does not list all duties. You will perform other duties as assigned that are consistent with the nature of the job.

• The key to this position is to help the customer maintain his/her equipment while also generating sales opportunities for JSI (these will be identified in the reports that you generate and then become the responsibility of the Sales Account Manager)
• Establish and maintain interpersonal relationships with customers
• Inspect, service, and repair equipment, including training on use of equipment at the customer’s facility
• Help develop the best practices. Continually work on processes to find new and better ways to do job that will improve the quality and service we provide to customers
• Work safely and maintain current safety cards for all paper mills that are serviced
• Recommend products and services to customers, based on customer needs and interest
• Update all account activity in CRM as well as contacts in the mill
• Prepare a variety of status reports, including weekly schedule, call reports, field service reports, update in CRM
• Communicate new products and service opportunities, special development information or feedback gathered through field activity to Regional Sales Manager
• Attend scheduled winder-shutdowns as scheduled by Service Manager
• Perform other related duties as assigned by Service Manager, Director of Sales, Regional Sales/Service Manager