Medical Receptionist

Join to apply for the Medical Receptionist role at American Family Care
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• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

At American Family Care, we're not just treating patients – we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we’re looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

You're not just answering phones – you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience and our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.

• Meticulously verify coverage before services are provided to prevent claim denials and maximize revenue capture.
• Confidently explain costs, billing processes, and insurance complexities to patients in an understandable way.
• Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue.
• Deliver exceptional service even during difficult financial conversations – keeping patients happy while handling payment matters.
• Greet patients with warmth and professionalism that makes AFC stand out in healthcare.
• Process payments, schedule appointments, and manage patient check-ins with lightning efficiency.
• Maintain organized records while strictly following HIPAA regulations.

• Experience with insurance verification and medical billing (non-negotiable).
• Ability to explain complex insurance concepts to frustrated patients with empathy and clarity.
• Obsessively detail-oriented – a single digit error in an insurance  cost thousands.
• Previous work as a Medical Receptionist, Administrative Assistant, or any customer service role in a medical office setting.
• Tech-savvy with medical billing software and EMR systems.
• Excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
• Maintain a positive attitude even when dealing with challenging financial conversations.

• Develop highly marketable skills in medical billing and insurance – some of the most in-demand talents in healthcare.
• Receive specialized training in insurance verification and patient financial counseling.
• Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
• Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
• Be part of healthcare innovation that's expanding nationwide.
• Clear career path:
  Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor – or move into clinic leadership and management as we continue expanding to 500+ locations.

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

• Location:
  
  Our state-of-the-art urgent care facility
• Schedule:
  
  Full-time with flexible shifts (some evenings/weekends)
• Requirements:
  High school diploma required; X-Ray Teah, Medical Assistant or related certification is a plus

Pay range: $18.00 to $22.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization.

AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care.

AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at recr