Executive Director - Enterprise

Executive Director – Enterprise Applications

Join to apply for the Executive Director – Enterprise Applications role descent is the leading cloud‑based digital banking solutions provider for financial institutions, transforming digital banking with intelligent, cloud‑powered solutions that connect account opening, digital banking, and branch experiences. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast‑paced environment, a client‑first mindset, and a commitment to delivering consistent, reliable results as part of a performance‑driven, values‑led team.

With team members around the world, Candescent is an equal opportunity employer.

• Enterprise Applications Management.
• Oversee development, support, and optimization of Salesforce (SFDC), Zuora CPQ, Net Suite, Workday, and Concur systems.
• Ensure seamless integration across platforms using Mule Soft and maintain robust API connectivity.
• Drive enhancements and customizations in Salesforce and Zuora CPQ to support evolving business needs.
• Manage ERP and financial systems (Net Suite) and HR systems (Workday) for operational efficiency.
• Implement governance for expense management tools like Concur.
• Define and execute the roadmap for application development and support aligned with business objectives.
• Partner with business stakeholders to identify opportunities for innovation and process improvement.
• Oversee design, development, and deployment of enterprise applications (e.g., ERP, CRM, billing systems).
• Ensure adherence to software development best practices, including Agile and Dev Ops methodologies.
• Establish and manage a global support model for critical applications, ensuring high availability and performance.
• Implement ITIL‑based processes for incident, problem, and change management.
• Enforce data security, regulatory compliance (e.g., SOX, GDPR), and vendor SLA adherence.
• Lead and mentor a multi‑disciplinary team of developers, architects, and support specialists.
• Foster a culture of collaboration, accountability, and continuous learning.
• Manage budgets for application development and support initiatives.
• Negotiate and oversee relationships with third‑party vendors and service providers.

• Bachelor’s or Master’s in Computer Science, Information Technology, or related field (experience in lieu of education acceptable).
• 10+ years in IT leadership roles with significant experience in application development and enterprise support.
• Expertise in Salesforce (SFDC) configuration and administration.
• Hands‑on experience with Zuora CPQ for subscription billing and pricing.
• Strong knowledge of Net Suite ERP and Workday HCM systems.
• Familiarity with Concur for travel and expense management.
• Proficiency in Mule Soft for API‑led integrations across enterprise systems.
• Strong knowledge of application lifecycle management, cloud platforms (AWS/Azure), and integration frameworks.
• Familiarity with ITIL, Agile, and Dev Ops practices.
• Proven ability to lead large teams and manage complex, global projects.
• Excellent communication and stakeholder management skills.