Vice President of Service & Maintenance

Overview

When you join Tusco, you not only become a member of one of the most respected perimeter security solutions teams, but you also become a member of the Tusco family. If you are motivated to achieve success with a rapidly growing security solutions leader Tusco is interested in you!

Tusco has become an award-winning organization through PERFORMANCE excellence, shared EXPERIENCE
, a positive ATTITUDE and trusting RELATIONSHIPS which define our Core Values. If you feel you align with these attributes let’s talk!

We are currently seeking:
Vice President of Service & Maintenance

The Vice President (VP) of Service & Maintenance will lead and grow the company’s Service & Maintenance Division, focusing on expansion through organic growth, greenfield operations, and strategic acquisitions. This role is accountable for cultivating a culture of excellent customer service, ensuring high-quality technical performance, and driving consistent financial success across all service branches. The VP will oversee integration of new branch locations, standardize best practices, and provide strategic leadership for long-term success.

Strategic Development & Expansion

• Develop and execute an expansion plan for the Service & Maintenance Division, including new greenfield branches and acquisition of service companies.
• Responsible for meeting overall sales and revenue progression goals of the S&M division and ensuring the operations team is scaled accordingly to handle increasing workloads.
• Support PSG/Bertram team with identification, due diligence, integration, and performance alignment of S&M acquisition targets.

Customer Service & Technical Excellence

• Establish and champion a customer-first culture focused on responsiveness, reliability, and technical quality to ensure client retention goals are met.
• Define and enforce service standards to ensure consistent performance across all locations.
• Partner with the President, Sr. Vice President, and other executives to align customer service strategies with company-wide objectives.
• Ensure divisional financial goals are met, including revenue expansion, profitability, and operational efficiency.
• Standardize financial performance reporting across branch locations and ensure accuracy of forecasting.
• Drive accountability for margin performance and productivity metrics across service operations.

Leadership & Integration

• Provide leadership and mentoring to Directors, Regional Managers, and other service leadership roles.
• Work with S&M Operations Management team members to develop scalable processes for workforce management, hiring, training, and retention.
• Lead integration of new branches, ensuring consistency in culture, operations, financial management, and service delivery.
• Work closely with other company divisions (Physical Security, Electronic Security, other PSG companies, etc.) to experience seamless customer experiences and cross-selling opportunities.
• Partner with CFO and executive leadership to align budgeting, reporting, and administrative procedures.
• Responsible for the financial performance, execution, and development of the Tusco Controls team (led by the Electronics Engineer and Sr. PLC Programmer). Controls team to integrate and service/maintain its technologies with Physical Security projects, commissioning, as well as the Service & Maintenance client base.

• Bachelor’s degree in business, Engineering, or related field preferred.
• 10+ years of leadership experience in service operations, with at least 5 in executive leadership.
• Demonstrated success in growing service divisions, including acquisitions and integrations.
• Background in perimeter security, construction, or a related technical service industry is strongly preferred.
• Proven ability to scale and grow service-based businesses, including experience with acquisitions and integrations.
• Strong leadership skills with the ability to build culture and inspire high performance across multiple locations.
• Deep understanding of service and maintenance operations within the perimeter security or related industry.
• Strong financial acumen: ability to interpret data, set expansion strategies, and drive…