Assistant Branch Manager - Dothan; West Main

Assistant Branch Experience Manager – Dothan (West Main)

Dothan, AL

We are looking for a service‑oriented, energetic, and driven leader to fill our Assistant Branch Experience Manager position for our Dothan (West Main) branch. The Assistant Branch Experience Manager will assist the Branch Experience Manager with the overall operations of the branch and assume responsibility when the manager is absent. In this role, you will use service skills to deliver a delightful member and staff experience.

• Manage branch staff in the absence of the manager.
• Coach, train, and hold staff accountable for using Avadian’s Sales Flow Model.
• Ensure staff maintains thorough knowledge of all Avadian products and services, including features, benefits, processes, guidelines, and procedures.
• Provide consistent communication to staff regarding 90‑day action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities.
• Assess staff members to evaluate training comprehension, sales flow model confidence, and operational efficiencies; ensure all staff are proficient in Avadian’s client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports.
• Work with the manager to develop, communicate, and implement branch sales goals and directives while maintaining a delightful branch experience.
• Act as a liaison between members and the Credit Union: provide account information, promote and cross‑sell Credit Union products and services, open accounts, resolve issues, and professionally handle members.
• Cross‑sell Credit Union products and services, and follow all directives regarding branch reports and lead lists.
• Actively learn, demonstrate, and foster the Avadian WHY statement in all actions and words.
• Represent and promote Avadian in the communities we serve.
• Perform other duties as assigned.

Basic Requirements:

• Significant financial service and sales experience is required.
• Must be proactive in maintaining member satisfaction and meeting member needs.
• Must demonstrate the ability to work under a sales goal or sales quota system, and to meet branch sales objectives.
• Must have excellent written and verbal skills, a positive attitude, a pleasant demeanor, decisiveness, and professionalism.
• Must work on weekends and serve in a relief capacity at other branches when needed.

Experience

Required:

• One to three years of retail banking experience.
• Sales quota experience or sales management experience.

Education: High school education or GED.

Please note — submitting a resume does not guarantee any future action by Avadian Credit Union.

Avadian Credit Union is an Equal Opportunity Employer.