Access to Care Specialist​/Lifeline

Access to Care Specialist / 988 Lifeline

Join to apply for the Access to Care Specialist / 988 Lifeline role at Spectra Care Health Systems, Inc.

Location:

Crisis Center, Dothan, AL

Part-Time:
Saturday‑Sunday 11:30 pm – 7:30 am

This position of Access to Care Specialist is responsible for screening and facilitating admission to Spectra Care program services ensuring appropriate level of care is assigned through use of clinical criteria. Employee will complete initial telephonic screening for potential consumers and will assist with securing and confirming consumer payor source for services. The Lifeline 988 specialist is responsible for screening crisis/suicide related calls through a crisis intervention hotline referred to as “Lifeline.”

Lifeline will be connected to a toll-free telephone number administered and maintained by Vibrant Emotional Health. Through the Lifeline, Spectra Care specialists will respond to callers’ attempts to prevent threatened suicides, de‑escalate crisis situations, and provide information related to community resources. Specialist positions for both Access to Care and 988 Lifeline are awake positions. This position will rotate answering calls for the Access to Care Department and the 988 Lifeline.

• General Responsibilities (Access to Care)
• Screens requests for services to determine the problem(s), assess risk level, and prioritize the needs of the individual.
• Facilitates admission to Spectra Care program services ensuring appropriateness of level of care through use of clinical criteria.
• Completes initial telephonic screening for potential consumers, including call intake/logs, screenings, and appointments for potential consumers.
• Assists with securing and confirming consumer payor source for services.
• Provides community resources and referral information to callers and consumers.
• Provides crisis intervention and resolution, including symptomatic relief jc— and referrals to appropriate services,cheduling when indicated.
• Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation.
• Assists with continuity of care of consumers.
• Adheres to professional code of ethics and customer service standards.
• Position will rotate call for the 988 Lifeline.
• General Responsibilities (988 Lifeline)
• Answer incoming calls to the 988 Lifeline Hotline and provide immediate support and counseling to individuals in crisis.
• Listen attentively and empathetically to callers, showing understanding and compassion.
• Assess each caller's situation and determine the appropriate level of care & support required.
• Provide crisis intervention and suicide prevention strategies, using active listening and effective communication skills.
• Complete follow‑up calls as appropriate following all 988 policies and procedures.
• Collaborate with Spectra Care’s team of professionals to ensure callers receive the necessary resources and referrals.
• Document all interactions and maintain accurate and confidential records of each call.
• Stay updated on mental health resources and communityorer services to provide accurate information and referrals to callers.
• Participate in ongoing training(s) and professional development opportunities to enhance crisis intervention skills.
• Maintain a calm and composed demeanor during high‑stress situations, while prioritizing the safety and well‑being of callers.
• Adhere to all ethical and professional guidelines in the provision of services.
• Position will rotate call for Access to Care.
• Supervision and Consultation:
  • Seeks supervision and consultation as needed for Access to Care. If working 988 Lifeline, will also seek supervision and consultation as described in 988 policies and procedures and at any other time necessary.
  • Accepts and employs suggestions for improvement.
  • Actively works to enhance skills.
• Record Keeping:
  • Documents in an accurate and timely manner with minimal errors.
  • Documentation should be in compliance with applicable standards to include but not limited to Spectra Care Policies and Procedures.
  • Documents appropriate, complete, and comprehensive Spectra Care Access to Care assessments.
  • Docume…