Senior Lobby Analyst

ABOUT US

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 9,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with 9,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

We are looking to bolster our ecosystem team that focuses on all interactions players enjoy outside our games and the parts that connect to our ecosystem inside of games. It’s our job to make sure that every part of the player’s journey with us is simple, intuitive, and most importantly, fun. That means living and breathing our products, obsessing over real user data and metrics, and working with key stakeholders across the business to make recommendations that will delight players while meeting commercial objectives.

Since everything we do is enjoyed by millions of players worldwide every single day, it’s important that we get these insights right.

If you’re able to bring thoughtful, data-driven reasoning, obsessive insights, and coordination execution to a highly driven, fast-moving, and talented team, you’ll fit right in.

Reporting to the Promotions & Marketing Director and working closely with lobby specialists, promotion teams, product owners, commercial specialists, designers, business analysts, and development teams, this is a hands-on role that can be on the ground with the team in Gibraltar, Malta, Isle of Man, or remote.

Tracking Strategy & Data Governance:

• Define daily KPIs and maintain a clear data dictionary that will be used to determine insights and chart success.
• Work with Lobby Specialist to set detailed tracking metrics, tagging structures, dimensions, parameters, and report frameworks.
• Work with Product and Development teams to ensure tracking requirements are correctly implemented.
• Remain vigilant regarding our data quality. Does the data line up with our expectations? Scrutinize the information, investigate, and elevate any issues to ensure that we are quick to respond.
• Expand our tracking capabilities so that you and the business can make better informed decisions regarding the lobby and broader ecosystem.

Analysis & Reporting

• Analyse activity data, focusing on acquisition metrics (how many players are managing to attract to the lobby), retention metrics (how good of a job are doing of getting repeat lobby visitors and users), and behavioural metrics.
• Identify and track key user flows and funnels in the lobby. Liaise with Business Intelligence and Development to put necessary measurement tools into place.
• Document your analysis methodologies for the broader team.
• Review algorithmic outputs to ensure the recommendations are sensible and align with expected player behaviours.
• Help curate game titles in the lobby, so that (a) new releases are getting the real estate and exposure they deserve, (b) popular titles are easily discovered and played, (c) recommendation algorithms fit well with manual curation, and (d) the organisational structure of the lobby lends itself well to a strong discovery experience.

Strategic Insight & Stakeholder Support

• Identify trends and insights in the data to make recommendations to (a)…