IT Support Specialist Level 3

IT Support Level 3, Douglas, Isle of Man

The IT Support Level 3 professional is a critical member of the IT team, responsible for providing advanced technical support and troubleshooting for complex issues. This role requires a deep understanding of various IT systems and the ability to diagnose and resolve problems efficiently. The IT Support Level 3 person works closely with other IT staff, end-users, and third-party vendors to ensure optimal system performance and user satisfaction.

Demonstrating the company’s values is important within PGI and we are looking for the candidate to show a willingness to learn, be compassionate in their approach to dealing with internal and external customers, be approachable, dependable, confident, and have a positive attitude to supporting others.

• Provide advanced technical support for hardware, software, and network issues.
• Troubleshoot and resolve complex IT problems.
• Assist in the installation, configuration, and maintenance of IT systems.
• Collaborate with other teams to ensure seamless service delivery.
• Provide mentorship and guidance to Level 1 and Level 2 support staff.
• Stay up-to-date with the latest technology trends and best practices.
• The role will involve working outside of regular business hours to address critical incidents or perform system maintenance if required.
• You are expected to take part in the on-call rota.

• Minimum of 5 years of experience in IT support, with at least 2 years in a Level 3 role.
• Strong knowledge of Windows and Linux operating systems.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Administrator) are a plus.

• Competitive basic salary
• Company pension scheme
• Discretionary bonus scheme
• Regular company social events
• 28 days’ holiday per annum
• Group life cover