Payments Processing Team Leader

Join us as a Payments Processing Team Leader

• This is an opportunity to make a positive impact to our customers and colleagues
• You’ll be leading and motivating a team to deliver successful customer and business outcomes
• Along with developing your existing people management skills, you’ll be well positioned to advance your career in this fast‑paced role
• To be considered for this role, you’ll need to specifically state on your CV that you have the right to live and work inthe Isle of Man

As a Payments Processing Team Leader, you’ll be delivering successful customer and business outcomes by making sure that your unit is efficiently planned. We’ll look to you to focus on optimising capacity and managing operational escalations, disputes and risks. You’ll be working to really understand what our customers need, by actively reviewing performance targets and helping the team to identify trends and address areas of improvement.

We’ll look to you to understand and drive the performance of your team and deliver improvements in productivity, efficiency and service performance by coaching, inspiring and developing your people.

Your responsibilities will include:

• Supporting process re‑engineering and automation initiatives, collaborating with our support functions to do so
• Coaching, developing and motivating team members to achieve individual and team performance goals. Setting clear objectives and expectations and conducting regular performance reviews
• Making sure that service levels are achieved through proactively managing resources including scheduling, absence management and workload allocation
• Helping to maintain up‑to‑date process documents, contributing to the definition of performance targets, measurement and the reporting of critical MI to enable the right decision making
• Delivering cost effective measures within the team and contributing to simplifying the organisation by using LEAN tools and techniques such as Skills Observation and Root Cause Problem solving
• Supporting employee engagement by fostering a positive, inclusive and collaborative team culture

We’re looking for someone with good people management skills, with the ability to successfully engage and motivate teams to success. Alongside this, you’ll have an understanding of people processes and policies. We’ll also expect you to have the ability to review processes with an analytical mind‑set and maintain a focus on continuous improvement.

You’ll also need:

• Good experience of working in a financial services environment, with knowledge of the industry and its customers
• Knowledge of our products, processes and banking systems
• An understanding of risk, compliance and legal issues in different jurisdictions
• An understanding of or experience of LEAN tools and techniques would also be of benefit