Customer Service and Circulation Assistant

Customer Service and Circulation Assistant

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Job Title: Customer Service and Circulation Assistant

Location: SGSC - Douglas Campus (Main)

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 286942

About Us
South Georgia State College is a residential state college of the University System of Georgia (USG). It focuses on strong teaching and personalized academic advising.

Job Summary
Serve as the first point of contact for patrons entering the library, ensuring a welcoming and positive environment conducive to study and learning. Supervise circulation activities and provide basic reference assistance, collection maintenance, and oversight of student workers.

Responsibilities

• Maintain circulation desk functions: charging/discharging materials, processing reserves, overseeing patron accounts, receiving fees, and ensuring policy adherence.
• Supervise student workers: identify candidates, recommend hiring, create schedules, train, approve time sheets, and evaluate performance.
• Oversee collection maintenance: supervise shelving and shelf‑reading, assist with collection retrieval and inventory.
• Administrative and clerical support: open and close the library, secure Classroom 127, answer phones, maintain lists and schedules, compile statistics, submit circulation reports.
• Other duties: perform additional tasks as assigned by supervisor.
• Customer service and marketing: provide excellent service, assist patrons with materials and reference questions, monitor public areas, create displays, assist with events.

Required Qualifications

• Educational Requirements: Associate's Degree or two years of experience as a library assistant or equivalent.
• Other
  
  Required Qualifications:
  
  Strong computer skills.
• Required Experience: Customer Service experience.
• Proposed Salary:
  Commensurate with experience.

Preferred Qualifications

• Experience with automated library systems.
• Experience working in an academic library.
• Supervisory experience.

Required Documents to Attach

• Transcripts
• List of References

Skills, Knowledge & Abilities
Ability to communicate effectively, search and retrieve information, compile statistics, train and supervise student workers, exhibit a positive attitude. Knowledge of library procedures, automated library systems, and standard library equipment. Proficient in computer software (word processing, database, spreadsheet, presentation, graphic programs). Excellent customer service skills.

Equal Employment Opportunity
South Georgia State College provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: .

For more information or questions about the job posting and technical support, please contact OneUSG Connect Support at , or by email at support.