Patient Support Representative

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Part Time Douglas, GA, US

2 days ago Requisition

Coffee Regional Medical Center

• Acknowledge all customers in a friendly, professional manner and provide quick responsive customer service. Also, to receive and accurately receipt all cash and mail payments through the use of computer system to assure proper application. Customer service needs are met at all times. Must be able to assist other PFS personnel with their duties, and to process all Chapter 7 bankruptcy claims.
• To assist other Patient Financial Services personnel with their duties, and to process all bankruptcy chapter 7 claims.

• The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.

• Reads and understands the English language.
• Ability to think critically and analytically with little or no supervision.
• Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
• Ability to process information and prioritize.
• Possesses exceptional verbal and written communication skills.
• Possesses independent work habits, is self-reliant and self-directed.
• Ability to learn, adapt, and change as required by the job functions.
• Ability to maintain absolute confidentiality of material and information accessed and reviewed.
• Ability to move freely, reach, bend, and complete light lifting.
• Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines.
• Ability to maintain attendance to meet standard job practices.

• High School Graduate of G.E.D. required.
• Preferably C.P.A.R. certified, but not required.

• One year experience in a clerical position, preferably experience in the collection area.
• General office and computer experience required.

• Sedentary:
  Exert up to 10 lb. of force occasionally and/or a minute amount frequently - 50-74%

• Analytical and organizational skills must be above average.
• Attention to detail, communication, and documentation skills must be excellent.
• Prior public relation experience is required.
• Operations of computer systems and business machinery also required.
• Must have the ability to communicate with patients in a courteous manner and possess excellent telephone ability to talk with public in a professional manner and be able to interpret patients charges and explain in detail.
• Must have excellent interpersonal communication skills and possess professional and neat appearance.

• No patient contacts.

• Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.
• Major Task, Duties, and Responsibilities
• Open office daily and begin preparing for public visits and calls.
• Answers PBX daily and transfers all calls to appropriate personnel.
• Rec…