Administrative Assistant Installation Team Bathroom Remodeling

Benefits:

• Flexible schedule
• Training & development

Operations Support Specialist

Company:
Five Star Bath Solutions of South Georgia

Location:

Douglas, GA or reasonably commute a few times per week. Most functions can be performed remotely.

• Operate as the customer contact once a sale has been made.
• Coordinate with the project manager and/or measure techs to ensure a follow-up measure is scheduled promptly after a sale.
• Communicate timelines and provide customer updates on order and installation progress.
• Coordinate with project manager to set installation schedules and promptly notify customers of any changes or unforeseen circumstances that affect a scheduled installation.
• Contact customers after installation to verify success and encourage them to leave a five-star review.
• Take and respond to calls from customers regarding servicing or maintenance issues, ensuring these are brought to the attention of the project manager.
• Coordinate with project manager and/or service department to resolve customer issues rapidly.
• Assist in managing the customer board for measures, orders, installations, and post-installation issues.
• Print contracts for measure techs to pick up before a measure and prepare packets for installers when they pick up materials.
• Inform installers in advance and email contracts for upcoming jobs on installers' schedule.
• Take customer credit card payments and email finance documents for signatures upon completion of installation.
• Post job ads, vet resumes, conduct screening interviews, and set up interview schedules.
• Assist in modifying contracts as needed and email updated contracts to customers for signatures.
• Occasionally contact customers for payment.

Other various duties may be assigned on an as needed basis.

Flexible work from home options available.