Service Engineer - HP 3D Printing

Overview

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Job Summary:

The Service Engineer is a skilled individual who specializes in the additive manufacturing industry. You should understand how all 3D printer parts work, be knowledgeable in 3D modeling, coding, materials science, and more. You should exhibit strong attention to detail to ensure objects get finished correctly.

As a Key Employee you will maintain regular and punctual attendance. You will receive specialized training and contribute to the Company’s establishment of goodwill and competitive advantage. This non-public information will include information relating to manufacturing processes, proprietary techniques, customers, prospects, contacts, supply chain members, sources, processing, post processing, equipment, product specifications, formulations, know-how, strategies, trade secrets, production data, problems, raw materials, quality control procedures, existing and proposed products, prototypes, developmental or experimental work, designs, automation methods, software, layouts, controls, costs, margins, inventories, supplier arrangements, discoveries, research, inventions, workforce, employee handbooks, manuals, training materials, non-disclosure and contractual agreements.

• Perform on-site inspections, diagnostics, and repairs of HP MJF 3D printers and post process equipment.
• Conduct preventive maintenance and calibration using tools such as ohmmeters and calipers.
• Accurately document service activities, including repairs, parts used, and recommendations.
• Communicate effectively with HP regarding technical issues and solutions.
• Maintain a clean, safe, and organized work environment.
• Collaborate with team members to improve service processes and customer satisfaction.
• Assist with maintaining the overall production environment, such as cleaning or repairing the 3D printers.

• HP Certified Field Service Engineer (minimum 1 year)
• 2+ years’ experience in manufacturing and 3D printing environments
• Hands-on field service experience with mechanical and electrical systems
• Proficiency with diagnostic equipment (ohmmeters, calipers, computers)
• Strong troubleshooting and problem-solving skills
• Valid driver’s license
• Excellent communication and customer service skills
• High School diploma or GED
• 3+ years of Additive Manufacturing Experience (MJF preferred)
• Ability to work in high functioning environments
• Communicate priorities and distribute tasks
• Understanding Microsoft Office 365 Suite
• Technical experience involving technology integration
• U.S persons only (ITAR)

• The employee is required to stand for extended periods of time
• Ability to lift 40 pounds frequently
• Stoop/bend/kneel/crouch/balance on an occasional basis

• Mid-Senior level

• Full-time

• Engineering and Information Technology

• Manufacturing