Senior Director, Warehouse Operations

Join to apply for the Senior Director, Warehouse Operations role at UA Brands (Uniform Advantage Brands).

For over 40 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift. Our culture includes a long history of philanthropy and community support. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends.

From the beginning, we provide candidates with an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.

The Senior Director of Warehouse Operations is responsible for overseeing all aspects of the distribution center, driving operational excellence in safety, accuracy, cost control, quality, processing standards, flexibility, reliability, and execution to plan. This leader ensures all departments consistently meet or exceed performance requirements, continuously improving productivity, customer service, and profitability. The role requires a strong people leader and strategic thinker, with deep expertise in fulfillment, e-commerce operations, inventory management, and supply chain logistics.

• Operational Leadership & Strategy - Ensure Departments Exceed Standards:
  Lead all distribution center departments to consistently achieve or surpass goals in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and adherence to operational plans.
• Optimize Fulfillment & Productivity - Drive fulfillment operations to achieve company profit objectives and customer service goals through optimal productivity/throughput, scheduling, and processing. Balance resource allocation to maximize efficiency and control costs.
• Strategic Planning - Identify, develop, and execute both short- and long-term strategies that enhance profitability, productivity, and efficiency across all operational functions.
• Continuous Improvement - Champion a culture of ongoing improvement. Create, implement, and follow through on action plans to improve operational processes, utilizing metrics and performance data to track progress and drive positive change.
• Metrics & Customer Satisfaction - Develop, monitor, and analyze metrics, dashboards, and procedures to ensure high levels of customer service satisfaction. Foster a culture of superior customer service at every touchpoint.
• Leadership Development - Develop managers and supervisors across all aspects of their positions. Coach and mentor direct reports to support both individual and organizational growth, fostering a strong pipeline for succession planning.
• Performance Management - Ensure leaders are providing clear direction, timely feedback, and leading their teams by example. Build a culture of engagement, accountability, and recognition.
• Resource Planning - Lead workforce planning to ensure appropriate staffing and skills for all operational requirements, especially during peak periods and special projects.
• Budget Ownership - Facilitate the preparation, management, and execution of the distribution center budget. Ensure resource utilization is aligned with operational and financial goals.
• Cost Control - Identify and drive initiatives for cost reduction and process efficiency, continuously monitoring results against financial targets.

• Physical Inventories - Plan, execute, and manage the annual physical inventory process in partnership with the finance department. Ensure accurate reconciliation and thorough documentation of all results.
• Project Management - Serve as project manager for all major facility projects and initiatives, ensuring they are completed on time, within budget, and deliver expected results.
• Warehouse Management Systems - Leverage advanced knowledge of warehouse management systems (Manhattan SCALE WMS preferred) to optimize inventory accuracy, order flow, and process automation.

• Process Optimization - Evaluate and…