Mobile Associate, Store-in-Store, Retail Sales

Overview

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary and compensation. Employees enjoy stock grants, 401(k), free year‑round financial coaching, and access to mobile service discounts. We’re UNSTOPPABLE for our employees.

• Proactively engages with a broad range of customers in a highly‑traffic retail environment using digital tools, communicating effectively, educating customers, and showcasing the value of T‑Mobile solutions.
• Leverages digital self‑serve tools during customer interactions and onboarding, identifying customer needs and using solution‑based selling to fully demonstrate the value of T‑Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers understand how to self‑serve and utilize the T‑Mobile app.
• Completes training on the in‑store experience, new skills, products and processes. Reviews personal results, current promotions and Hub updates to remain customer ready. Continuously learns and improves skills to provide the best possible experience for customers. Partners with nearby store locations to onboard customers, practicing skills, sharing knowledge, and performing store operations, opening and closing procedures, and securing kiosk assets.
• Customer obsessed. Passionate, friendly, and engaging with customers, building rapport, trust, and loyalty. Exceeds expectations, proactively reaches out to potential customers to drive sales, follows up, captures referrals, manages be‑back processes, and builds relationships with new and existing customers. Performs price overrides for specialty offers in National Retail.
• Builds relationships with nearby leadership and teams to support customer experience from account set‑up to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred.

• Customer Satisfaction – Passionate customer advocate with desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building – Desire to be part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $17.50 plus $5.00 per hour training pay. In the first 90 days, Mobile Associates receive training pay. After completion, promotion to Mobile Expert with an annualized incentive target of $18,000/year. All employees guaranteed $20/hour inclusive of base pay and incentives. All employees eligible for an annual stock grant.

Full and part‑time employees have access to medical, dental, vision, flexible spending account, 401(k), employee stock grant, employee stock purchase plan, paid time off, 12 paid holidays for new full‑time employees and about 2.5 weeks for new part‑time employees annually, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance.

Eligible employees can also receive mobile service & home internet discounts, pet insurance, and commuter and transit programs. For full details visit

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

For accommodations, contact Applicant Accommodation@t‑ or call 1‑844‑873‑9500.