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Customer Success Mgr./ CSM

Customer Service Team Lead — Training & Performance

Job in Dover, Kent County, CT16, England, UK
Listing for: DP World
Apprenticeship/Internship position
Listed on 2026-01-29
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Management
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading ferry services provider in Dover is seeking a Customer Service Team Manager to oversee a team of advisors. The role includes ensuring performance targets are met and training team members. Candidates should have a minimum of 2 years’ experience in contact centre operations and excellent communication skills. The position is fully office-based, requiring a flexible roster that includes some weekend work.

This role offers an opportunity to foster team engagement and improve customer satisfaction.
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