Empathetic Helpline Advisor - Safeguarding & Signposting
Job in
Dover, Kent County, CT16, England, UK
Listed on 2026-06-01
Listing for:
Morgan Jones Recruitment
Full Time
position Listed on 2026-06-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Morgan Jones Recruitment is seeking a Helpline Advisor to serve as the first point of contact for callers, providing essential guidance and support. The role includes handling inbound calls, escalating safeguarding issues, and maintaining service KPIs.
Ideal candidates will have prior experience in customer service, possess strong verbal communication skills, and demonstrate a high level of attention to detail. The position offers a hybrid working model after 3 months, a competitive salary starting at £26,739, and various employee benefits.
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