Call Centre Agent - Vaccination

Job Details

Job title:

Call Centre Agent

Contract:

Bank

Working Hours:

Monday to Friday between 7:00am - 6:00pm (7.5 hour shift per day). From September to December covering our flu season.

• Pension - 5% employer contribution based on qualified earnings.
• VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
• Blue Light Card - Supermarket & High Street Discounts.
• Employee referral scheme.
• 28 days annual leave including Bank Holidays (pro-rata).

The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

• Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
• Assist in the day to day running of the immunisation programmes for the call Centre.
• Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
• Coordinating the operation of the community clinics in line with company policy and procedures where directed.
• Working towards agreed KPI's to ensure targets are achieved.
• Participate positively in regular team meetings.
• Undertake other duties commensurate with the level of this position.
• Comply with Company policies & procedures.

• Educated to GCSE level or equivalent.
• Understand and implement the principles of informed consent.
• Familiar with GDPR (General Data Protection Regulation) principles.
• Experience in call centre or customer centric roles.
• Experience of working in a health care setting (desirable).
• Have a clear and polite telephone manner.
• Bilingual languages with English mandatory.
• Effective communicator, both written and verbal.
• Work independently and as part of a team.
• IT literate including Microsoft Office (Word & Excel).
• Efficient in time management (manage call time).

European Life Care Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.