Housing Officer-Tenancy Management

Responsibilities & Experience

• Manage a patch of properties and have working knowledge of social housing, anti‑social behaviour related legislation and best practice.
• Experience of managing and resolving anti‑social behaviour within a local authority or similar environment.
• Good understanding of housing and tenancy law.
• Experience with in a housing related or similar organisation.
• Knowledge of crime and disorder and anti‑social behaviour legislation and issues.
• Experience of planning and implementing change.
• Experience of taking cases to court as part of enforcing tenancy or other breaches (desirable).
• Experience of working with a range of partners, including communities, to develop new and different ways of working.
• GCSE English and Maths Grade C or above (Grades 4‑9 or equivalent). Degrees are welcome.
• Housing Qualification from the Chartered Institute of Housing, Level 3 (desirable).
• Excellent IT skills including Word, Outlook, Excel, Teams.
• Good negotiation skills.

• Friendly and supportive environment.
• Employee benefits subject to eligibility criteria.
• Ability to work flexibly.
• Current full driving licence effective in the UK and use of a motor vehicle for business use.
• Disability Confident employer.
• Opt‑in Local government pension scheme with opportunity for staff to make advanced, voluntary contributions (AVCs).
• Generous annual leave provision.
• Discount scheme including reduced membership rates at the local leisure centre.
• On‑site parking.
• Cycle 2 Work scheme.
• Generous Salary Sacrifice Car Scheme.

Dover District Council has an exciting agenda to deliver first‑class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes, a career with Dover District Council offers you the opportunity to excel. As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive.

We have a team of enthusiastic employees, delivering services they are passionate about.

You will be expected to be part of a team providing and managing delivery of a comprehensive housing management service for Dover District Council tenants. You will provide a specialist service to investigate reports of tenancy breaches, ensure tenancy breaches are actively and promptly resolved, and be proactive in putting measures in place to minimise tenancy breaches. Enforcement action will be taken where necessary, including preparing casework for legal action and representing the Council in court.

We are a Disability Confident employer and will offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.