Salesforce Service Cloud Voice Specialist

Salesforce Service Cloud Voice Consultant

Location: Hybrid role based in London (2 days in the office, 3 days WFH/office)

We are seeking a Salesforce Service Cloud Voice Consultant to join our Business Systems team. This role is pivotal in enhancing efficiency and effectiveness across customer-facing teams by defining, improving, and optimizing internal processes. You'll become an expert in Salesforce Service Cloud, identifying opportunities for automation, and delivering high-quality reporting to highlight bottlenecks and improve workflows.

Your work will directly contribute to business growth and strategic goals, collaborating with cross-functional teams to implement impactful solutions.

• Process automation: Understand, manage, and improve operational processes for Customer Services teams.
• Salesforce support: Use Salesforce Service Cloud for BAU tasks and strategic projects.
• Data management: Utilize reporting, import wizard, and data loader to query, manipulate, and maintain accurate databases.
• Third-party tools: Administer and configure tools like Vonage to support Customer Services.
• Problem-solving: Identify and respond to new challenges dynamically.

• Professional experience working with Salesforce Service Cloud or Contact Center solutions
• Hands‑on experience implementing Service Cloud Voice, preferably with Amazon Connect and other telephony providers
• Strong understanding of customer service processes and contact centre operations
• Ability to design scalable, secure, and user‑friendly voice‑enabled workflows
• Comfortable engaging with both technical and non‑technical stakeholders
• Strong communication and problem‑solving skills
• Salesforce certifications (e.g. Service Cloud Consultant) are a plus
• Experience with telephony systems, CTI integrations, or AWS tools is an advantage

This is an exciting opportunity to work in a fast‑paced environment where no two days are the same. You'll be part of a collaborative team culture that values honesty, respect, and innovation.

If you're ready to make a real impact and grow your career with Salesforce Service Cloud Voice,
hit apply today
, it only takes 2-3 minutes!